Retail Team Lead

We’re looking for a high-energy, self-motivated individual to join our team as a Retail Team Lead at Party City. The ideal candidate should have experience in a fast-paced retail environment and be passionate about providing excellent customer service. As a Retail Team Lead, you will be responsible for overseeing daily operations and managing a team of associates in order to maximize customer satisfaction and store performance. To be successful in this role, you should have a solid understanding of retail concepts, be organized and pay attention to detail. As the leader of the team, you will need to be flexible, patient, and have excellent communication and problem-solving skills. If you're looking to join an enthusiastic team and grow within an exciting organization, this is the role for you!

Responsibilities:

1. Lead, motivate, and manage a team of associates to ensure customer satisfaction and store performance goals are met.
2. Develop and maintain strong customer relationships and ensure excellent customer service.
3. Monitor daily operations and ensure efficient workflow.
4. Ensure compliance with company policies and procedures.
5. Schedule and assign tasks to associates to maximize efficiency.
6. Identify areas of improvement and develop action plans to address them.
7. Implement strategies to increase sales and enhance customer experience.
8. Resolve customer complaints in a professional and timely manner.
9. Train and coach associates in customer service, sales techniques, and product knowledge.
10. Monitor inventory levels and order new stock as needed.
11. Track and analyze sales performance data.
12. Ensure store displays and shelves are properly stocked.

According to JobzMall, the average salary range for a Retail Team Lead in Mesa, AZ, USA is between $13.67 and $20.80 per hour. This range is based on the salaries of those who have recently been hired for the position. The estimated salary range is also dependent on factors such as experience, location, and employer.

Party City is an American publicly traded retail chain of party stores founded in 1986 by Steve Mandell in East Hanover, New Jersey. Based in Elmsford, New York, the company is the largest retailer of party goods in the United States, Canada and Mexico, operating over 900 company-owned and franchise outlets under the Party City, Halloween City, Toy City, and Factory Card & Party Outlet brands.