Party City

Retail Team Lead

Party City
Pasadena, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a motivated and enthusiastic team player who loves to help customers find the perfect party decorations? We’re looking for a Retail Team Lead to join our Party City team. In this role, you’ll have a chance to use your creative problem-solving skills and customer service expertise to lead and inspire our retail team.Our ideal candidate will have previous retail experience, be highly organized and detail-oriented, and possess excellent communication and leadership skills. You should be comfortable working in a fast-paced environment and be able to think quickly on your feet. If you’re looking for an exciting opportunity to make an impact in the party supplies industry, this could be the perfect role for you!

  1. Lead and motivate a team of retail associates to provide excellent customer service.
  2. Act as a liaison between customers and the team to ensure all customer needs are met.
  3. Monitor inventory levels and initiate sales activities to increase sales.
  4. Assist customers with selecting the perfect party decorations for their event.
  5. Manage and resolve customer complaints in a professional and timely manner.
  6. Develop and implement training programs for retail associates.
  7. Create and maintain a positive and upbeat work environment for the retail team.
  8. Monitor sales performance and identify areas for improvement.
  9. Ensure health and safety regulations are adhered to.
  10. Stay up to date with industry trends and new product releases.
Where is this job?
This job is located at Pasadena, CA, USA
Job Qualifications

  • Strong Organizational Skills

  • Excellent Communication Skills

  • Ability To Multitask

  • Knowledge Of Pos Systems

  • Ability To Work In A Fast-Paced Environment

  • Knowledge Of Party City Products And Services

  • Proven Leadership Experience

  • Problem-Solving Abilities

Required Skills

  • Budgeting

  • Training

  • Inventory

  • Coaching

  • Scheduling

  • Leadership

  • customer service

  • Merchandising

  • Hiring

  • organizing

  • storytelling

  • Problem-Solving

  • Motivating

  • Delegating

  • Visualizing

Soft Skills

  • Communication

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • self-motivation

  • Critical thinking

  • Creative Thinking

  • Teamwork

  • collaboration

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Retail Team Lead in Pasadena, CA, USA is $38,000 to $45,000 per year. This data is based on salary estimates from various job postings in the area.

Additional Information
Party City is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 22nd, 2023
Apply BeforeMay 10th, 2026
This job posting is from a verified source. 
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About Party City

Party City is an American publicly traded retail chain of party stores founded in 1986 by Steve Mandell in East Hanover, New Jersey. Based in Elmsford, New York, the company is the largest retailer of party goods in the United States, Canada and Mexico, operating over 900 company-owned and franchise outlets under the Party City, Halloween City, Toy City, and Factory Card & Party Outlet brands.

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