Welcome to the world of party planning and celebration! At Party City, we believe in creating unforgettable moments and bringing joy to all of our customers. We are currently seeking a dynamic and enthusiastic Retail Team Lead to join our team and help us achieve our mission. As a Retail Team Lead, you will have the opportunity to lead and inspire a team of retail associates, while also ensuring exceptional customer service and driving sales. This role requires a passionate and driven individual who is able to multitask, problem solve, and provide outstanding leadership. If you are someone who loves working in a fast-paced and fun environment, then we want you to be a part of our Party City family!
- Lead and inspire a team of retail associates to create a positive and engaging work environment.
- Ensure exceptional customer service is provided at all times to enhance the overall customer experience.
- Drive sales and meet or exceed sales goals by motivating and coaching team members.
- Develop and implement strategies to increase customer retention and loyalty.
- Train and onboard new team members to ensure they are knowledgeable and able to provide excellent customer service.
- Monitor and analyze sales data to identify trends and opportunities for improvement.
- Manage inventory and ensure proper merchandising to maximize sales potential.
- Resolve customer complaints and escalations in a timely and effective manner.
- Create and maintain a schedule for the retail team to ensure adequate coverage and productivity.
- Conduct performance evaluations and provide feedback and coaching to team members.
- Collaborate with other departments and teams to execute marketing and promotional initiatives.
- Maintain a safe and clean store environment by enforcing company policies and procedures.
- Stay up-to-date with industry trends and best practices to continuously improve the customer experience.
- Serve as a role model for the team by demonstrating a positive attitude and strong work ethic.
- Communicate effectively with upper management to provide updates on team performance and store operations.
Leadership Skills: A Retail Team Lead Should Have Strong Leadership Skills To Effectively Manage And Motivate A Team Of Employees. This Includes Delegating Tasks, Providing Guidance And Support, And Resolving Conflicts.
Retail Experience: Candidates For This Role Should Have Previous Experience Working In A Retail Environment, Preferably In A Supervisory Or Management Position. This Experience Will Help Them Understand The Day-To-Day Operations And Customer Service Expectations Of A Retail Store.
Organizational Skills: As A Retail Team Lead, One Will Be Responsible For Managing Inventory, Scheduling Shifts, And Ensuring The Store Is Well-Maintained And Visually Appealing. Strong Organizational Skills Are Essential To Effectively Handle These Tasks.
Customer Service Skills: Party City Is A Customer-Focused Business, And The Retail Team Lead Plays A Crucial Role In Maintaining High Levels Of Customer Satisfaction. Therefore, Candidates Should Have Excellent Customer Service Skills, Including The Ability To Handle Difficult Situations And Provide Solutions To Customer Issues.
Product Knowledge: A Retail Team Lead Should Have A Good Understanding Of Party City's Products, Including Seasonal Items And Popular Party Themes. This Knowledge Will Help Them Assist Customers In Finding The Products They Need And Make Recommendations For Related Items.
Inventory Management
Communication
Time Management
Product knowledge
customer service
Cash Handling
Visual merchandising
Team Leadership
Sales management
Training and Development
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Team Lead in New York, NY, USA is $35,000-$50,000 per year. However, this can vary depending on the specific company, location, and level of experience of the individual. Additionally, some companies may offer additional benefits and bonuses that may affect the overall salary range.
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Party City is an American publicly traded retail chain of party stores founded in 1986 by Steve Mandell in East Hanover, New Jersey. Based in Elmsford, New York, the company is the largest retailer of party goods in the United States, Canada and Mexico, operating over 900 company-owned and franchise outlets under the Party City, Halloween City, Toy City, and Factory Card & Party Outlet brands.
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