Service and Quality Platform Manager

Are you a highly motivated and customer-oriented individual looking for a challenging role in the manufacturing industry? Look no further! Parker Hannifin, a global leader in motion and control technologies, is seeking a Service and Quality Platform Manager to join our dynamic team. In this role, you will be responsible for overseeing the service and quality processes for our products, ensuring customer satisfaction and continuous improvement. We are seeking a driven and detail-oriented candidate with a strong background in quality management and a passion for delivering exceptional service. If you have a proven track record of success in managing teams and driving results, we want to hear from you! Join us and be a part of our mission to provide innovative solutions and superior service to our customers.

1. Develop and implement service and quality processes for our products in accordance with company standards and customer expectations.
2. Oversee and manage a team of service and quality professionals, providing leadership and guidance to ensure a high level of performance and productivity.
3. Collaborate with cross-functional teams to identify areas for improvement and implement continuous improvement initiatives.
4. Conduct regular audits and inspections to ensure compliance with quality standards and identify areas for improvement.
5. Develop and maintain relationships with key customers to understand their needs and expectations, and ensure their satisfaction.
6. Monitor and analyze customer feedback and data to identify trends and implement corrective actions as needed.
7. Develop and maintain service and quality metrics to track performance and drive improvements.
8. Stay updated on industry trends and best practices to identify opportunities for innovation and improvement.
9. Train and educate team members on service and quality processes and procedures.
10. Collaborate with other departments, such as production and engineering, to ensure seamless integration of service and quality processes throughout the organization.
11. Manage and monitor budget and expenses related to the service and quality platform.
12. Represent the company in customer meetings and conferences, promoting our commitment to service and quality.
13. Lead by example and foster a culture of excellence, accountability, and continuous improvement within the service and quality team.
14. Adhere to all safety and compliance regulations, policies, and procedures.
15. Proactively identify potential risks and implement preventive measures to ensure the highest level of quality and service.

According to JobzMall, the average salary range for a Service and Quality Platform Manager in Cleveland, OH, USA is between $80,000 and $120,000 per year. However, this can vary depending on factors such as experience, industry, and company size. Some companies may offer higher salaries for this role, while others may offer lower salaries. It is important to research the specific job opportunity and company to get a more accurate salary range.

Parker-Hannifin Corporation, originally Parker Appliance Company, usually referred to as just Parker, is an American corporation specializing in motion and control technologies.