IT Service Management Senior Analyst

Are you a skilled IT professional with a passion for providing exceptional service? Do you thrive in a fast-paced environment and have a knack for problem-solving? Parker Hannifin is seeking a highly motivated IT Service Management Senior Analyst to join our team. In this role, you will play a pivotal role in ensuring the smooth operation and continuous improvement of our IT services. We are looking for a detail-oriented and customer-focused individual who has experience managing IT services and a strong understanding of ITIL principles. If you are eager to take on new challenges and make a significant impact, we encourage you to apply for this exciting opportunity.

1. Manage and maintain the smooth operation of IT services within the organization.
2. Continuously improve IT services by identifying and implementing process improvements.
3. Utilize ITIL principles to ensure best practices are followed and service levels are met.
4. Serve as a point of contact for all IT service-related inquiries and escalations.
5. Provide exceptional customer service to internal and external stakeholders.
6. Analyze and resolve complex technical issues in a timely and efficient manner.
7. Collaborate with cross-functional teams to ensure alignment and effective delivery of IT services.
8. Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) for IT services.
9. Conduct regular audits to ensure compliance with IT service management policies and procedures.
10. Stay up-to-date with industry trends and advancements in IT service management.
11. Train and mentor junior IT service management analysts.
12. Communicate IT service updates and changes to relevant stakeholders.
13. Participate in project planning and implementation for new IT services.
14. Proactively identify and address potential service disruptions or issues.
15. Continuously monitor and report on the performance and effectiveness of IT services.

According to JobzMall, the average salary range for a IT Service Management Senior Analyst in Cleveland, OH, USA is $80,000 - $110,000 per year. However, this can vary depending on factors such as the specific company, level of experience, and education of the individual.

Parker-Hannifin Corporation, originally Parker Appliance Company, usually referred to as just Parker, is an American corporation specializing in motion and control technologies.