Customer Service Account Admin II

Welcome to Parker Hannifin, a global leader in motion and control technologies. We are seeking a skilled and motivated Customer Service Account Admin II to join our team and provide exceptional support to our valued customers. In this role, you will be responsible for managing customer accounts, maintaining records, and providing top-notch customer service. If you are a detail-oriented and organized individual with a passion for delivering excellent customer experiences, we encourage you to apply. As a Customer Service Account Admin II at Parker Hannifin, you will have the opportunity to contribute to our mission of innovation and continuous improvement while developing your skills and advancing your career.

1. Manage customer accounts by accurately entering and updating customer information in our database.
2. Respond promptly and professionally to customer inquiries, concerns, and complaints.
3. Maintain records of customer interactions and transactions for future reference.
4. Collaborate with sales and other departments to ensure smooth and efficient customer service.
5. Proactively identify and resolve customer issues to ensure customer satisfaction.
6. Process and track customer orders, ensuring timely delivery and resolving any issues that may arise.
7. Provide accurate and detailed information to customers regarding product availability, pricing, and delivery.
8. Continuously strive to improve customer service processes and procedures.
9. Build and maintain strong relationships with customers to promote customer loyalty and retention.
10. Stay updated on product knowledge and company policies to effectively answer customer inquiries.
11. Meet and exceed performance goals and targets set by the company.
12. Assist in training and mentoring new customer service team members.
13. Adhere to all company policies, procedures, and ethical standards.
14. Contribute to the overall success of the company by actively participating in team meetings and offering suggestions for improvement.
15. Continuously develop and improve customer service skills and knowledge through trainings and workshops.

According to JobzMall, the average salary range for a Customer Service Account Admin II in Irvine, CA, USA is between $41,600 and $61,800 per year. This can vary depending on factors such as education, experience, and specific job duties and responsibilities. Other sources may have slightly different salary ranges, but the overall average is similar.

Parker-Hannifin Corporation, originally Parker Appliance Company, usually referred to as just Parker, is an American corporation specializing in motion and control technologies.