Corporate Desktop Support

Parker Hannifin is looking for an enthusiastic Corporate Desktop Support Specialist to join our team to help ensure our internal customers and external customers receive the highest level of technical support. The successful candidate will have strong customer service and technical skills as well as the ability to troubleshoot and resolve IT issues in an efficient manner. The ideal candidate will have a passion for technology, excellent communication skills, and a strong work ethic.Required Qualifications:* Bachelor's degree in Computer Science, Information Technology, or related field* At least two years of experience working in desktop support* Experience working with Windows operating systems and Microsoft Office applications* Knowledge of basic networking concepts and principles* Demonstrated problem-solving and analytical skills* Excellent communication, interpersonal, and customer service skills* Ability to work independently and as part of a team* Ability to work in a fast-paced environment and meet deadlines

Responsibilities:

1. Provide technical support to internal and external customers via phone, email, and chat.
2. Troubleshoot and resolve desktop and network issues in an efficient manner.
3. Install, configure, and maintain computer hardware and software.
4. Monitor and maintain system performance and security.
5. Develop and maintain documentation related to desktop support.
6. Research and resolve technical issues.
7. Identify areas of improvement and recommend solutions.
8. Maintain confidentiality of customer data.
9. Ensure customer satisfaction through timely and effective customer service.
10. Work collaboratively with other teams to resolve customer issues.

According to JobzMall, the average salary range for a Corporate Desktop Support in Cleveland, OH, USA is between $28,000 and $55,000 per year. This range can vary depending on the individual's experience, skill level, and other factors.

Parker-Hannifin Corporation, originally Parker Appliance Company, usually referred to as just Parker, is an American corporation specializing in motion and control technologies.