Certified Service Technician

Are you a tech-savvy individual with a passion for providing exceptional customer service? Look no further! Panasonic is seeking a knowledgeable and skilled Certified Service Technician to join our team. As a leader in the electronics industry, we are dedicated to providing top-of-the-line products and services to our customers. In this role, you will have the opportunity to showcase your technical expertise and problem-solving skills while delivering excellent service to our valued clients. If you have a strong background in electronics and a drive to exceed customer expectations, we want to hear from you!

1. Perform hands-on technical repairs and troubleshooting of Panasonic products, including but not limited to TVs, audio equipment, and home appliances.
2. Utilize strong problem-solving skills to diagnose and resolve technical issues reported by customers.
3. Conduct thorough and accurate diagnostics to identify and resolve product malfunction or failure.
4. Communicate effectively with customers to understand their technical concerns and provide timely and effective solutions.
5. Follow standard operating procedures and protocols to ensure quality and consistency in service delivery.
6. Maintain a high level of product knowledge and stay updated on the latest technological advancements in the industry.
7. Collaborate with team members to share knowledge and best practices and continuously improve service processes.
8. Provide exceptional customer service by building rapport with customers and addressing their needs in a timely and professional manner.
9. Adhere to company policies and procedures, including safety protocols, to ensure a safe and efficient work environment.
10. Complete service reports and documentation accurately and in a timely manner.
11. Participate in training and development opportunities to enhance technical skills and knowledge.
12. Represent the company in a positive and professional manner at all times.
13. Stay updated on customer satisfaction trends and proactively identify areas for improvement.
14. Maintain excellent time management and organization skills to prioritize tasks and meet service deadlines.
15. Stay compliant with all industry regulations and standards to ensure quality and safety in service delivery.

According to JobzMall, the average salary range for a Certified Service Technician in Bentonville, AR, USA is between $40,000 and $60,000 per year. This may vary depending on the specific company, experience level, and other factors.

Panasonic Corp. engages in the development, manufacture, and sale of electrical products. It operates through the following segments: Appliances, Eco Solutions, Audio Visual Computer (AVC) Networks, Automotive and Industrial Systems.