Customer Service Specialist
As a Sr. Customer Service Specialist II, you’ll play a key role in Pacific Life’s growth and long-term success by working as an integral role within an existing team of Customer Service Representatives and collaborating with the Supervisor to work on outstanding issues, escalated cases, and project enhancements. Work on specific tasks, cases, research, escalations, projects as assigned. Work on team and department operational efficiencies. Assist team members with complex requests, training, research. Develop relationships with recruiters, field sales staff, internal operation teams and establish or maintain Pacific Life as the carrier of choice, specifically from a service and "ease of doing business" perspective.
Broad knowledge of Pacific Life products and procedures
Existing knowledge of our various Distribution channels with an emphasis on the M channel.
3+ years of related experience
MS Word
Salesforce ERP
Time Management Skills
MS Excel skills
Customer-service orientation
Organizational skills
Multitasking Skills
Adaptability
Problem-Solving
Attention to detail and accuracy
Team Player Attitude
Verbal and Written Communication
According to JobzMall, the average salary range for a Customer Service Specialist in 45 Enterprise, Aliso Viejo, CA 92656, USA is $30,000 to $45,000 per year. This salary range varies depending on the company, the size of the organization, the amount of experience of the individual, and the specific duties and responsibilities of the role.
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Pacific Life Insurance Company is an American insurance company providing life insurance products, annuities, and mutual funds, and offers a variety of investment products and services to individuals, businesses, and pension plans.
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