Otis

Service Delivery Manager

Otis

Brentford, UK
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

At Otis, we are looking for a Service Delivery Manager who is passionate about providing excellent customer service and making a difference in the lives of our customers. The ideal candidate will have the qualifications and experience necessary to oversee the delivery of services to our customers, ensuring efficient, reliable, and cost-effective deliveries.This role requires an individual with a service-oriented mindset and experience in delivering customer service within a corporate environment. The successful candidate will have solid knowledge of operations management, budgeting and forecasting, service level agreements, and customer relationship management. They will also be an excellent communicator and problem-solver, with a strong attention to detail and the ability to prioritize tasks. This is an excellent opportunity to join a fast-paced and growing organization and make a real impact.

Where is this job?
This job is located at Brentford, UK
Job Qualifications
  • Excellent Communication And Interpersonal Skills

  • Knowledge Of Customer Service Principles And Practices

  • Excellent Customer Service Skills

  • Exceptional Problem-Solving And Analytical Skills

  • Experience Managing And Developing Teams

  • Experience In The Service Delivery Field

  • Experience With Service Delivery Software Systems

  • Knowledge Of Process Improvement Techniques

Required Skills
  • Budgeting

  • Troubleshooting

  • Planning

  • Coaching

  • Scheduling

  • Documenting

  • organizing

  • Coordinating

  • Problem-Solving

  • Managing

  • Negotiating

  • Facilitating

  • Interacting

  • Reconciling

  • Systemizing

Soft Skills
  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • flexibility

  • Critical thinking

  • Teamwork

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Service Delivery Manager in Brentford, UK is between £47,000 and £57,000. This range is based on the median salary of Service Delivery Managers in the area, which is £52,000 per year. The range can vary, however, depending on the experience and qualifications of the individual and the company they work for.

Additional Information
Otis is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 31st, 2023
Apply BeforeJuly 20th, 2025
This job posting is from a verified source. 
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About Otis

The Otis Elevator Company is an American company that develops, manufactures and markets elevators, escalators, moving walkways, and related equipment.

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