Sr. Front Office Assistant - Neurosurgery - Downtown Orlando

Are you a highly organized and professional individual with a passion for healthcare? Do you have prior experience in a front office role and a strong understanding of neurosurgery procedures? If so, we have an exciting opportunity for you to join our team as a Senior Front Office Assistant in our Neurosurgery department at Orlando Health's Downtown Orlando location. In this role, you will play a crucial role in supporting our physicians and providing top-notch administrative assistance to our patients. We are looking for a dynamic and driven individual with exceptional communication skills and a strong attention to detail. Join our team and make a difference in the lives of our patients every day.

1. Greet and welcome patients in a friendly and professional manner.
2. Schedule appointments and manage the physician's calendar efficiently.
3. Answer and direct phone calls, taking messages when necessary.
4. Retrieve and update patient information accurately in the electronic medical records system.
5. Verify insurance coverage and collect co-payments from patients.
6. Maintain a clean and organized front office area.
7. Work closely with physicians to ensure a smooth and timely patient flow.
8. Prepare and file necessary paperwork for patient visits and procedures.
9. Communicate effectively with patients, physicians, and other healthcare professionals.
10. Handle confidential patient information with discretion and follow HIPAA regulations.
11. Assist with billing and coding tasks as needed.
12. Keep track of office supplies and order when necessary.
13. Act as a liaison between patients and physicians to address any concerns or questions.
14. Train and mentor new front office staff as needed.
15. Ensure compliance with all policies and procedures.
16. Continuously strive to improve and streamline front office processes.
17. Attend meetings and trainings to stay updated on neurosurgery procedures and protocols.
18. Provide exceptional customer service to patients and their families.
19. Collaborate with other departments to coordinate patient care.
20. Adhere to all safety and infection control protocols.

According to JobzMall, the average salary range for a Sr. Front Office Assistant - Neurosurgery - Downtown Orlando in Orlando, FL, USA is $45,000 to $60,000 per year. However, this may vary depending on the specific job responsibilities, experience level, and employer. Some companies may offer higher salaries or additional benefits such as bonuses, healthcare, and retirement plans.

Orlando Health is a private, not-for-profit network of community and specialty hospitals based in Orlando, Florida. Orlando Health has award-winning hospitals, clinics and over 2000 physicians throughout Central Florida.