Sr. Front Office Assistant

Orlando Health is seeking a highly motivated and dedicated Senior Front Office Assistant to join our dynamic healthcare team. As a Senior Front Office Assistant, you will play a crucial role in ensuring the smooth operation of our front office and providing exceptional customer service to our patients. The ideal candidate will possess advanced administrative skills, strong attention to detail, and excellent communication skills. If you are passionate about making a positive impact on the lives of others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

1. Manage the day-to-day operations of the front office, including scheduling appointments, answering phone calls, and greeting patients.
2. Provide exceptional customer service to patients, ensuring their needs are met and any concerns are addressed promptly.
3. Utilize advanced administrative skills to maintain accurate patient records, including updating demographics and insurance information.
4. Coordinate with other departments and healthcare providers to ensure a seamless patient experience.
5. Train and mentor junior front office staff, providing guidance and support to improve their skills and overall performance.
6. Monitor and maintain inventory of office supplies, ordering additional items as needed to ensure smooth operations.
7. Handle billing and insurance inquiries, working closely with the billing department to resolve any issues.
8. Maintain a clean and organized front office area, ensuring a professional and welcoming environment for patients and visitors.
9. Adhere to all HIPAA regulations and maintain patient confidentiality at all times.
10. Continuously seek opportunities for process improvement and implement new procedures to enhance the efficiency of front office operations.
11. Represent Orlando Health in a positive and professional manner, promoting the organization's mission and values.
12. Collaborate with other members of the healthcare team to provide excellent patient care and support a positive work environment.

According to JobzMall, the average salary range for a Sr. Front Office Assistant in Orlando, FL, USA is $35,000 to $45,000 per year. However, this can vary depending on the specific company, location, and experience of the individual. Some companies may offer higher salaries for this position, while others may offer lower salaries. Additionally, factors such as education level, certifications, and additional skills can also impact the salary range for this position.

Orlando Health is a private, not-for-profit network of community and specialty hospitals based in Orlando, Florida. Orlando Health has award-winning hospitals, clinics and over 2000 physicians throughout Central Florida.