Senior Front Office Assistant

Are you a highly organized and motivated individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy working with a diverse team? If so, we have an exciting opportunity for you to join our team as a Senior Front Office Assistant at Orlando Health.As a Senior Front Office Assistant, you will play a crucial role in providing administrative support to our front office team. You will be responsible for managing the daily operations of our front desk, assisting patients with their inquiries and appointments, and ensuring a smooth and efficient flow of the office.We are looking for a candidate with at least 3 years of experience in a similar role, preferably in a healthcare setting. Excellent communication and interpersonal skills are a must, as well as the ability to multitask and prioritize tasks effectively. A high level of attention to detail and proficiency in computer systems is also required for this position.If you are a dedicated and reliable individual with a strong work ethic and a positive attitude, we would love to hear from you. Join our team at Orlando Health and be a part of a dynamic and rewarding work environment.

1. Manage the daily operations of the front desk, including scheduling appointments, answering phones, and greeting patients.
2. Respond to patient inquiries and resolve any issues or concerns in a timely and professional manner.
3. Maintain a high level of customer service and ensure patient satisfaction.
4. Coordinate with other team members to ensure a smooth and efficient flow of the office.
5. Train and mentor new front office assistants to ensure they are providing exceptional service to patients.
6. Keep track of office supplies and order new stock as needed.
7. Maintain accurate and organized patient records.
8. Ensure all necessary paperwork is completed and filed correctly.
9. Handle cash transactions and maintain accurate records of payments.
10. Assist with insurance verification and billing processes.
11. Collaborate with other departments to ensure seamless communication and coordination.
12. Stay up-to-date with company policies and procedures, as well as industry regulations.
13. Handle confidential information with discretion and maintain patient privacy.
14. Utilize computer systems and software to perform tasks efficiently and accurately.
15. Continuously seek opportunities for improvement and suggest ways to enhance office operations and processes.

According to JobzMall, the average salary range for a Senior Front Office Assistant in Winter Park, FL, USA is $38,000-$55,000 per year. However, this can vary depending on the specific company, years of experience, and other factors.

Orlando Health is a private, not-for-profit network of community and specialty hospitals based in Orlando, Florida. Orlando Health has award-winning hospitals, clinics and over 2000 physicians throughout Central Florida.