Manager of Patient Access

Welcome to Orlando Health, where we are dedicated to providing exceptional patient care. We are currently seeking a highly motivated and experienced Manager of Patient Access to join our team. As the Manager of Patient Access, you will play a crucial role in ensuring that our patients have a seamless and positive experience from the moment they enter our facility. We are seeking a candidate with strong leadership skills and a passion for patient advocacy. If you are looking for an opportunity to make a difference in the lives of patients and lead a team of dedicated professionals, we would love to hear from you.

1. Lead and manage a team of patient access representatives, ensuring they are trained and equipped to provide exceptional customer service to patients.
2. Develop and implement strategies to improve and streamline the patient access process, with a focus on increasing efficiency and patient satisfaction.
3. Oversee the scheduling and registration processes, ensuring accuracy and compliance with hospital policies and procedures.
4. Collaborate with other departments to ensure a smooth and coordinated patient experience, from admission to discharge.
5. Monitor and analyze patient access metrics, identifying areas for improvement and implementing solutions to enhance overall performance.
6. Conduct regular performance evaluations and provide ongoing coaching and training to team members to ensure high-quality service delivery.
7. Stay updated on industry trends and best practices in patient access management, and make recommendations for process improvements as needed.
8. Serve as a liaison between patients, families, and other departments to address any concerns or issues related to the patient access process.
9. Develop and maintain strong relationships with insurance companies and external agencies to facilitate efficient and accurate insurance verification and authorization processes.
10. Foster a culture of patient advocacy and customer service excellence among the patient access team, promoting a positive and welcoming environment for patients and their families.

According to JobzMall, the average salary range for a Manager of Patient Access in Orlando, FL, USA is $80,000 to $120,000 per year. This range can vary depending on factors such as experience, education, and the specific employer. Some employers may offer additional benefits such as bonuses, healthcare coverage, and retirement plans.

Orlando Health is a private, not-for-profit network of community and specialty hospitals based in Orlando, Florida. Orlando Health has award-winning hospitals, clinics and over 2000 physicians throughout Central Florida.