Front Office Assistant

Welcome to Orlando Health! We are a leading healthcare organization dedicated to providing exceptional patient care and improving the health of our community. We are currently seeking a highly motivated and organized Front Office Assistant to join our team. As the first point of contact for our patients, you will play a crucial role in providing a positive and welcoming experience. We are looking for someone with excellent communication and customer service skills, as well as the ability to multitask and thrive in a fast-paced environment. If you are passionate about making a difference in the lives of others and have the necessary qualifications, we encourage you to apply.

1. Greet and welcome patients and visitors in a friendly and professional manner.
2. Answer phone calls, schedule appointments, and assist with patient inquiries and concerns.
3. Verify and update patient information, including personal and insurance details.
4. Collect and process payments for services rendered.
5. Coordinate with other departments to ensure efficient flow of patient appointments and paperwork.
6. Maintain a neat, organized, and welcoming front office area.
7. Adhere to all HIPAA regulations and patient privacy guidelines.
8. Communicate effectively with patients, colleagues, and medical staff to provide excellent customer service.
9. Utilize computer systems and software to accurately record and retrieve patient information.
10. Assist with administrative tasks such as filing, faxing, and scanning documents.
11. Collaborate with team members to identify and implement process improvements for the front office.
12. Attend training sessions and stay up-to-date on new procedures and policies.
13. Handle difficult or sensitive situations with empathy and professionalism.
14. Follow established protocols for handling emergency situations.
15. Maintain a positive and cooperative attitude towards patients and colleagues at all times.

According to JobzMall, the average salary range for a Front Office Assistant in Orlando, FL, USA is $28,000 - $35,000 per year. This may vary depending on the specific job duties, experience level, and company size. Some Front Office Assistants may also receive benefits such as health insurance, paid time off, and retirement plans.

Orlando Health is a private, not-for-profit network of community and specialty hospitals based in Orlando, Florida. Orlando Health has award-winning hospitals, clinics and over 2000 physicians throughout Central Florida.