Front Office Assistant - Pediatrics Resident Practice
Are you passionate about providing exceptional patient care and being a crucial part of a healthcare team? Orlando Health is seeking a Front Office Assistant to join our Pediatrics Resident Practice. As a Front Office Assistant, you will play a vital role in creating a positive and welcoming experience for our pediatric patients and their families. We are looking for a highly organized and customer service-oriented individual who is dedicated to supporting our team of residents and physicians. If you have a strong work ethic and a desire to make a difference in the lives of children, we encourage you to apply.
- Greet and check in patients and their families in a friendly and professional manner.
- Answer phone calls and schedule appointments accurately and efficiently.
- Maintain patient records and ensure all information is up-to-date and accurate.
- Verify insurance coverage and collect co-payments.
- Collaborate with healthcare team to ensure smooth patient flow and timely appointments.
- Keep waiting room and front office area clean and organized.
- Communicate with patients and families about any changes or delays in appointments.
- Assist with medical office tasks such as scanning, filing, and data entry.
- Handle inquiries and resolve issues from patients and their families with empathy and professionalism.
- Participate in training and continuing education to stay updated on office procedures and policies.
- Adhere to privacy and confidentiality regulations.
- Collaborate with other front office staff to ensure coverage and support for all patients.
- Maintain a positive and welcoming attitude towards patients, families, and colleagues.
- Uphold the mission and values of Orlando Health in all interactions.
- Assist with other administrative tasks as needed to support the smooth operation of the practice.
Knowledge Of Pediatric Medicine: A Front Office Assistant At A Pediatrics Resident Practice At Orlando Health Should Have A Strong Understanding Of Pediatric Medicine And Be Familiar With Common Medical Terms And Procedures Used In A Pediatric Setting.
Excellent Communication Skills: This Role Requires Constant Communication With Patients, Their Families, And Other Healthcare Professionals. Therefore, Excellent Communication Skills, Both Verbal And Written, Are A Must.
Proficient In Electronic Medical Records (Emr) Systems: Orlando Health Uses Electronic Medical Records To Manage Patient Information, So Proficiency In Emr Systems Is Essential For This Role. The Candidate Should Be Able To Navigate And Update Patient Records Accurately And Efficiently.
Organizational Skills: A Front Office Assistant At A Pediatrics Resident Practice Should Be Highly Organized And Able To Handle Multiple Tasks Simultaneously. They Should Also Have The Ability To Prioritize Tasks And Manage Their Time Effectively To Ensure Smooth Operations Of The Front Office.
Customer Service Skills: This Role Requires Interacting With Patients And Their Families On A Daily Basis, So Strong Customer Service Skills Are Crucial. The Candidate Should Have A Friendly And Professional Demeanor And Be Able To Handle Difficult Situations With Empathy And Compassion.
Multitasking
customer service
Teamwork
Attention to
Reception Duties
Insurance Verification
Scheduling Appointments
Billing And Coding
Patient Communication
Electronic Health Records
Medical Records Management
Communication
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
Resilience
According to JobzMall, the average salary range for a Front Office Assistant - Pediatrics Resident Practice in Orlando, FL, USA is $33,000 - $38,000 per year. This may vary depending on the specific duties, experience level, and location within Orlando.
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Orlando Health is a private, not-for-profit network of community and specialty hospitals based in Orlando, Florida. Orlando Health has award-winning hospitals, clinics and over 2000 physicians throughout Central Florida.
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