Front Office Assistant - Jewett Orthopedic Institute, Lake Mary
Welcome to Jewett Orthopedic Institute, a world-renowned leader in orthopedic care. We are seeking a dedicated and friendly Front Office Assistant to join our team at our Lake Mary location, part of the Orlando Health network. As a Front Office Assistant, you will play a crucial role in providing exceptional patient experiences at our state-of-the-art facility. If you have a passion for helping others and a strong attention to detail, we invite you to apply for this exciting opportunity.
- Greet and welcome patients and visitors in a friendly and professional manner.
- Answer incoming calls and direct them to the appropriate department or individual.
- Schedule and confirm patient appointments using the electronic scheduling system.
- Verify patient insurance information and collect necessary copays or fees.
- Maintain patient records and ensure all information is accurate and up-to-date.
- Assist patients with completing necessary forms and paperwork.
- Communicate with physicians and medical staff to ensure timely and efficient patient care.
- Manage and organize patient charts and medical documents.
- Monitor and order office supplies as needed.
- Handle patient inquiries and resolve any issues or concerns in a timely and professional manner.
- Collaborate with other front office staff and medical personnel to ensure smooth operations and patient flow.
- Maintain cleanliness and organization of the front office area.
- Adhere to all HIPAA regulations and maintain confidentiality of patient information.
- Participate in training and educational opportunities to improve job knowledge and skills.
- Other duties as assigned by the office manager or supervisor.
Knowledge Of Medical Terminology: A Front Office Assistant At Jewett Orthopedic Institute Should Have A Strong Understanding Of Medical Terminology To Effectively Communicate With Patients, Physicians, And Other Healthcare Professionals.
Experience With Electronic Medical Records: Orlando Health Uses Electronic Medical Records For Patient Documentation, So Experience With These Systems Is A Key Qualification For This Position.
Exceptional Communication Skills: As A Front Office Assistant, You Will Be The First Point Of Contact For Patients, So Strong Communication Skills Are Essential To Provide Excellent Customer Service And Relay Important Information To Patients And Staff.
Organizational And Multitasking Abilities: This Role Requires The Ability To Handle Multiple Tasks Simultaneously, Such As Answering Phones, Scheduling Appointments, And Assisting Patients, So Strong Organizational And Multitasking Skills Are Crucial.
Customer Service Experience: Working In A Front Office Setting Requires Excellent Customer Service Skills To Ensure Patients Feel Welcomed And Valued. Previous Experience In A Customer-Facing Role Would Be Beneficial For This Position.
Communication
Time Management
Multitasking
Attention to detail
Organizational Skills
customer service
Medical Terminology
Record keeping
Computer proficiency
Teamwork
appointment scheduling
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
Decision-making
According to JobzMall, the average salary range for a Front Office Assistant - Jewett Orthopedic Institute, Lake Mary in Orlando, FL, USA is $28,000 to $35,000 per year. This salary range may vary depending on factors such as experience, education, and location.
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Orlando Health is a private, not-for-profit network of community and specialty hospitals based in Orlando, Florida. Orlando Health has award-winning hospitals, clinics and over 2000 physicians throughout Central Florida.
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