Front Office Assistant - Cardiology
Welcome to Orlando Health, a premier healthcare organization dedicated to providing exceptional patient care. We are seeking a Front Office Assistant for our Cardiology department to join our team of compassionate and skilled professionals. In this role, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a smooth flow of operations in our busy office. We are looking for someone who is organized, detail-oriented, and has excellent communication skills. If you are passionate about making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity.
- Greet and welcome patients, visitors, and staff in a friendly and professional manner.
- Answer and direct phone calls to appropriate personnel.
- Schedule appointments for patients and maintain accurate records of appointments.
- Verify patient insurance and collect necessary co-payments.
- Keep the waiting area and front desk organized and tidy.
- Assist with patient check-in and check-out processes.
- Provide excellent customer service by addressing patient inquiries and concerns.
- Maintain confidentiality and handle patient information with sensitivity.
- Collaborate with other team members to ensure a smooth flow of operations in the office.
- Stay up-to-date with insurance policies and procedures.
- Communicate effectively with patients, physicians, and other healthcare professionals.
- Complete administrative tasks such as filing, faxing, and scanning documents.
- Attend and participate in trainings and meetings as required.
- Adhere to all organizational policies and procedures.
- Display a positive and professional attitude at all times.
- Assist with other tasks and projects as assigned by supervisor.
Knowledge Of Cardiology: A Front Office Assistant At Orlando Health Should Have A Strong Understanding Of Cardiology Terminology, Procedures, And Equipment. This Includes Knowledge Of Common Cardiac Conditions, Diagnostic Tests, And Treatment Options.
Customer Service Skills: As A Front Office Assistant, You Will Be The First Point Of Contact For Patients And Their Families. Strong Customer Service Skills Are Essential To Providing A Positive Experience For Patients, Handling Inquiries And Complaints, And Maintaining A Professional And Friendly Demeanor At All Times.
Organizational Skills: The Front Office Assistant Will Be Responsible For Scheduling Appointments, Maintaining Patient Records, And Managing Administrative Tasks. Excellent Organizational Skills Are Essential To Ensure Smooth And Efficient Operations In A Busy Cardiology Office.
Communication Skills: The Ability To Communicate Clearly And Effectively Is Crucial For A Front Office Assistant. This Includes Written And Verbal Communication With Patients, Colleagues, And Healthcare Providers. Attention To Detail Is Also Important In Accurately Recording Patient Information And Relaying Important Messages.
Medical Office Experience: Previous Experience Working In A Medical Office, Particularly In A Cardiology Setting, Is Highly Desirable For This Position. Familiarity With Electronic Medical Records, Insurance Processes, And Medical Terminology Will Be Beneficial In Providing High-Quality Support To The Cardiology Team.
Data Entry
Communication
Time Management
Scheduling
Multitasking
Attention to detail
customer service
Medical Terminology
Teamwork
Electronic Medical Records
Insurance Verification
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Front Office Assistant - Cardiology in Tampa, FL, USA is $31,000 to $51,000 per year. However, this can vary depending on factors such as experience, qualifications, and specific job duties. Some employers may also offer additional benefits such as healthcare and retirement plans.
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Orlando Health is a private, not-for-profit network of community and specialty hospitals based in Orlando, Florida. Orlando Health has award-winning hospitals, clinics and over 2000 physicians throughout Central Florida.
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