Front Office Assistant-Behavioral Health-Outpatient
Are you looking for a meaningful career in the healthcare industry? Do you have a passion for providing exceptional customer service and supporting individuals in need? Orlando Health is currently seeking a Front Office Assistant for our Behavioral Health Outpatient department. As a Front Office Assistant, you will play a crucial role in ensuring the smooth operation of our clinic and providing a positive experience for our patients. We are looking for a dedicated and compassionate individual with excellent communication and organizational skills to join our team. If you are ready to make a difference in the lives of others, we encourage you to apply for this exciting opportunity.
- Greet and welcome patients in a friendly and professional manner.
- Schedule appointments and maintain accurate patient records.
- Answer phone calls and respond to inquiries or direct calls to the appropriate staff member.
- Verify insurance information and collect necessary co-payments.
- Assist patients with completing necessary forms and paperwork.
- Provide excellent customer service by addressing patient concerns and resolving any issues.
- Maintain a clean and organized front desk area.
- Collaborate with other team members to ensure efficient and effective operations.
- Adhere to all confidentiality and HIPAA guidelines.
- Monitor and order office supplies as needed.
- Handle incoming and outgoing mail and packages.
- Keep track of patient flow and communicate any delays or issues to the appropriate staff.
- Serve as a liaison between patients and medical staff.
- Attend staff meetings and training sessions as required.
- Stay updated on industry trends and best practices to improve patient experience.
- Perform other administrative tasks as assigned by supervisor.
High School Diploma Or Equivalent: A Minimum Of A High School Diploma Or Equivalent Is Typically Required For This Role. This Shows That The Candidate Has A Basic Level Of Education And Knowledge, And Is Able To Communicate Effectively.
Experience In A Healthcare Setting: Previous Experience Working In A Healthcare Setting, Particularly In Behavioral Health, Is Often Preferred For This Role. This Includes Experience In Administrative Tasks Such As Scheduling Appointments, Managing Patient Records, And Verifying Insurance Information.
Knowledge Of Medical Terminology And Insurance Procedures: It Is Important For A Front Office Assistant In Behavioral Health To Have A Strong Understanding Of Medical Terminology And Insurance Procedures. This Knowledge Is Essential For Accurately Communicating With Patients And Insurance Providers.
Strong Communication And Customer Service Skills: As A Front Office Assistant, The Individual Will Be The First Point Of Contact For Patients And Their Families. Therefore, Excellent Communication And Customer Service Skills Are Necessary To Provide A Positive And Welcoming Experience For Patients.
Ability To Multitask And Work In A Fast-Paced Environment: In A Behavioral Health Outpatient Setting, There May Be A High Volume Of Patients And A Fast-Paced Work Environment. The Ideal Candidate Should Be Able To Multitask And Handle Multiple Responsibilities Efficiently, While Maintaining A High Level Of Accuracy And Attention To Detail.
Data Entry
Communication
Scheduling
customer service
Medical Terminology
Multi-tasking
Insurance Verification
Patient Check-In
Appointment Coordination
Electronic Health Records
Coping Strategies
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Front Office Assistant-Behavioral Health-Outpatient in Orlando, FL, USA is $30,000 to $40,000 per year. However, this can vary depending on factors such as experience, education, and specific job duties. Some positions may also offer additional benefits such as health insurance and retirement plans.
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Orlando Health is a private, not-for-profit network of community and specialty hospitals based in Orlando, Florida. Orlando Health has award-winning hospitals, clinics and over 2000 physicians throughout Central Florida.
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