Front Office Assistant

Are you looking for a rewarding career in the healthcare industry? Do you have a passion for providing exceptional customer service and ensuring smooth operations? Look no further, as Orlando Health is seeking a skilled and dedicated Front Office Assistant to join our team. In this role, you will play a vital role in creating a positive first impression for our patients and visitors, while also supporting the administrative needs of our front office. If you have a friendly demeanor, strong organizational skills, and the ability to thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. A high school diploma or equivalent is required, and experience in a healthcare setting is preferred. Join us at Orlando Health and make a difference in the lives of our patients every day.

1. Greet and welcome patients and visitors in a friendly and professional manner.
2. Maintain a neat and organized front office area, including waiting room and reception desk.
3. Answer phone calls and direct them to the appropriate department or individual.
4. Schedule appointments and manage the office calendar to ensure efficient use of time and resources.
5. Verify patient insurance information and collect necessary copays or payments.
6. Update and maintain patient records, including personal and insurance information.
7. Communicate with patients and other healthcare professionals regarding appointments, referrals, and other administrative tasks.
8. Assist with billing and coding tasks, ensuring accuracy and compliance with healthcare regulations.
9. Collaborate with other front office staff and healthcare providers to ensure excellent customer service and smooth operations.
10. Handle patient inquiries and complaints with empathy and professionalism.
11. Adhere to confidentiality and privacy protocols in handling patient information.
12. Attend training and educational sessions to stay up-to-date with industry best practices.
13. Uphold Orlando Health's values of compassion, excellence, integrity, and stewardship in all interactions with patients, colleagues, and visitors.
14. Perform other administrative tasks as needed to support the front office and overall healthcare operations.

According to JobzMall, the average salary range for a Front Office Assistant in Tampa, FL, USA is between $30,000 and $40,000 per year. However, this may vary depending on the specific company, job responsibilities, and level of experience. Some Front Office Assistants in Tampa may earn higher salaries, up to $50,000 or more, while others may earn lower salaries, around $25,000 per year. It is important to research the specific job market and company to determine the exact salary range for a Front Office Assistant in Tampa.

Orlando Health is a private, not-for-profit network of community and specialty hospitals based in Orlando, Florida. Orlando Health has award-winning hospitals, clinics and over 2000 physicians throughout Central Florida.