Front Office Assistant, Ambulatory Imaging
Welcome to Orlando Health, where we are dedicated to providing exceptional patient care and service. We are currently seeking a Front Office Assistant to join our team at our Ambulatory Imaging department. As the first point of contact for our patients, you will play a crucial role in creating a positive and welcoming experience. We are looking for a professional and friendly individual with strong communication and organizational skills. If you are passionate about patient care and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
- Greet and welcome patients, visitors, and staff in a friendly and professional manner.
- Answer phone calls and schedule appointments for patients.
- Verify patient information and insurance coverage.
- Collect and process patient payments.
- Maintain confidentiality of patient information.
- Keep front office area clean and organized.
- Assist with office administrative tasks such as filing, faxing, and scanning.
- Communicate effectively with patients and staff to ensure a smooth and efficient flow of appointments.
- Handle patient concerns and complaints in a timely and professional manner.
- Collaborate with other departments to ensure a seamless patient experience.
- Stay up-to-date with department policies, procedures, and protocols.
- Adhere to HIPAA regulations and maintain patient privacy.
- Maintain a positive and professional attitude at all times.
- Attend staff meetings and participate in training sessions.
- Perform other duties as assigned by the supervisor.
High School Diploma Or Equivalent: A Minimum Education Requirement For This Position Is A High School Diploma Or Equivalent. This Ensures The Candidate Has A Strong Foundation In Basic Education And Can Effectively Communicate And Perform Administrative Tasks.
Experience In A Healthcare Setting: Previous Experience Working In A Healthcare Setting, Particularly In An Ambulatory Imaging Or Front Office Role, Is Preferred. This Experience Provides The Candidate With Knowledge Of Medical Terminology, Patient Registration Procedures, And Familiarity With Electronic Medical Records.
Strong Customer Service Skills: As The First Point Of Contact For Patients, The Front Office Assistant Must Have Excellent Customer Service Skills. This Includes Being Able To Communicate Effectively, Handle Difficult Situations, And Maintain A Friendly And Professional Demeanor.
Organizational And Multitasking Abilities: The Front Office Assistant Will Be Responsible For Managing Multiple Tasks Simultaneously, Such As Answering Phone Calls, Scheduling Appointments, And Handling Patient Inquiries. Therefore, Strong Organizational And Multitasking Abilities Are Essential For Success In This Role.
Proficiency In Computer And Office Software: This Position Requires The Use Of Various Computer And Office Software, Such As Microsoft Office And Electronic Medical Record Systems. The Ideal Candidate Should Have Strong Computer Skills And The Ability To Quickly Learn And Adapt To New Software Programs.
Data Entry
Communication
Time Management
Scheduling
Multitasking
Attention to detail
customer service
Electronic Medical Records
Phone Etiquette
Insurance Verification
Patient Registration
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Organizational skills
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Front Office Assistant, Ambulatory Imaging in Orlando, FL, USA is between $29,000 and $42,000 per year. However, this may vary depending on the specific employer, experience level, and other factors.
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Orlando Health is a private, not-for-profit network of community and specialty hospitals based in Orlando, Florida. Orlando Health has award-winning hospitals, clinics and over 2000 physicians throughout Central Florida.
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