Front Office Assistant
Welcome to Orlando Health, a leading healthcare provider in Central Florida. We are currently seeking a dedicated and organized Front Office Assistant to join our team. This role is essential in providing exceptional customer service and administrative support to our patients and staff. We are looking for individuals who are passionate about helping others, thrive in a fast-paced environment, and have a strong attention to detail. If you are a team player with excellent communication skills and a desire to make a positive impact in the healthcare industry, we would love to hear from you.
- Greet and welcome patients, visitors, and staff in a friendly and professional manner.
- Answer phone calls and direct them to the appropriate department or individual.
- Schedule and confirm appointments, ensuring accuracy and efficiency.
- Verify patient insurance and collect necessary information for billing purposes.
- Maintain patient records and update information as needed.
- Provide administrative support to healthcare providers, including but not limited to, copying, filing, and data entry.
- Communicate effectively with patients, staff, and other healthcare providers to ensure a seamless and positive experience.
- Follow all privacy and confidentiality policies and maintain patient confidentiality at all times.
- Assist with patient inquiries and resolve any concerns or issues in a timely and professional manner.
- Maintain a neat and organized front office area, ensuring a welcoming and professional environment.
- Collaborate with other team members to ensure efficient and effective operations of the front office.
- Participate in training and professional development opportunities to stay updated on healthcare policies and procedures.
- Adhere to all safety and infection control protocols to maintain a safe and healthy work environment.
- Embody the mission and values of Orlando Health, promoting a patient-centered and compassionate approach to healthcare.
Excellent Communication Skills: A Front Office Assistant At Orlando Health Must Possess Exceptional Communication Skills To Effectively Interact With Patients, Physicians, And Other Healthcare Professionals. This Includes Strong Verbal And Written Communication, Active Listening, And Conflict Resolution Skills.
Knowledge Of Medical Terminology: A Solid Understanding Of Medical Terminology Is Essential For A Front Office Assistant At Orlando Health. This Includes Knowledge Of Common Medical Procedures, Diagnoses, And Medications To Accurately Schedule Appointments And Communicate With Patients And Healthcare Providers.
Proficiency In Electronic Medical Records (Emr) Systems: Orlando Health Uses Electronic Medical Records To Manage Patient Information. Therefore, A Front Office Assistant Must Be Proficient In Using Emr Systems To Enter And Retrieve Patient Data, Schedule Appointments, And Process Insurance Information.
Strong Organizational And Time Management Skills: As A Front Office Assistant, You Will Be Responsible For Managing A Busy Reception Area, Scheduling Appointments, And Handling Multiple Tasks Simultaneously. Therefore, Strong Organizational And Time Management Skills Are Crucial For Success In This Role.
Customer Service Orientation: Orlando Health Places A Strong Emphasis On Providing Exceptional Customer Service To Its Patients. A Front Office Assistant Must Be Friendly, Professional, And Able To Handle Difficult Situations With Patience And Empathy. Previous Experience In A Customer Service-Oriented Role Would Be An Asset.
Communication
Time Management
Multitasking
Attention to detail
customer service
Computer proficiency
Teamwork
Organization
Problem-Solving
Adaptability
Prioritization
Inter
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Front Office Assistant in Orlando, FL, USA is between $25,000 and $40,000 per year. However, this can vary depending on the company, experience, and additional skills or certifications.
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Orlando Health is a private, not-for-profit network of community and specialty hospitals based in Orlando, Florida. Orlando Health has award-winning hospitals, clinics and over 2000 physicians throughout Central Florida.
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