Orlando Health

Customer Service Specialist

Orlando Health
Orlando, FL, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Orlando Health, where we strive to provide exceptional care and service to our patients and their families. We are currently seeking a highly dedicated and compassionate Customer Service Specialist to join our team. As a Customer Service Specialist, you will play a vital role in ensuring the satisfaction of our patients through your excellent communication and problem-solving skills. We are looking for someone who is passionate about helping others and has a strong desire to make a difference in people's lives. If you are a motivated individual with a positive attitude and possess the qualifications we are looking for, we would love to hear from you.

  1. Greet and welcome patients and their families in a warm and friendly manner.
  2. Respond to inquiries and concerns from patients and their families in a timely and professional manner.
  3. Provide exceptional customer service by actively listening to patients' needs and addressing them effectively.
  4. Collaborate with healthcare staff to ensure a seamless and positive patient experience.
  5. Demonstrate empathy and compassion towards patients and their families during difficult situations.
  6. Utilize problem-solving skills to resolve any issues or complaints from patients or their families.
  7. Maintain a thorough understanding of Orlando Health's services and policies to provide accurate information to patients.
  8. Assist with scheduling appointments and managing patient records.
  9. Continuously strive to improve the patient experience and provide feedback to management.
  10. Maintain a positive attitude and contribute to a supportive and collaborative team environment.
  11. Adhere to all patient confidentiality and privacy regulations.
  12. Attend training and development sessions to enhance customer service skills.
  13. Ensure a clean and organized work environment.
  14. Perform other duties as assigned by management.
Where is this job?
This job is located at Orlando, FL, USA
Job Qualifications

  • Excellent Communication Skills: A Customer Service Specialist At Orlando Health Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Patients, Families, And Colleagues. This Includes Active Listening, Empathy, And The Ability To Convey Information Clearly And Concisely.

  • Knowledge Of Healthcare Industry: A Deep Understanding Of The Healthcare Industry And Medical Terminology Is Essential For A Customer Service Specialist At Orlando Health. This Includes Knowledge Of Insurance Plans, Medical Procedures, And Hospital Policies And Procedures.

  • Strong Problem-Solving Skills: As A Frontline Representative Of Orlando Health, A Customer Service Specialist Must Be Able To Think On Their Feet And Find Solutions To Complex Problems. This Requires Critical Thinking Skills, The Ability To Remain Calm Under Pressure, And A Proactive Approach To Resolving Issues.

  • Empathy And Compassion: Working In A Healthcare Setting Requires A High Level Of Empathy And Compassion. A Customer Service Specialist At Orlando Health Must Have A Genuine Desire To Help Others And Be Able To Handle Sensitive And Emotional Situations With Sensitivity And Professionalism.

  • Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Valued For A Customer Service Specialist At Orlando Health. This Includes Experience In Handling High-Volume Phone Calls, Managing Customer Complaints, And Providing Exceptional Service In A Fast-Paced Environment.

Required Skills

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • Active listening

  • Teamwork

  • Empathy

  • Patience

  • Problem-Solving

  • Adaptability

  • Customer

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Specialist in Orlando, FL, USA is $27,000-$45,000 per year. This can vary depending on factors such as experience, education, and the specific industry or company the specialist is working in. Some companies may also offer additional benefits or bonuses as part of the overall compensation package.

Additional Information
Orlando Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 8th, 2023
Apply BeforeMay 10th, 2026
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About Orlando Health

Orlando Health is a private, not-for-profit network of community and specialty hospitals based in Orlando, Florida. Orlando Health has award-winning hospitals, clinics and over 2000 physicians throughout Central Florida.

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