Help Desk Specialist

6400 S Fiddlers Green Cir, Greenwood Village, CO 80111, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Deploy and maintain operating system software and third party software utilities, systems and services within company operational guidelines. Perform daily system monitoring, verifying the integrity, availability and performance of the infrastructure environment, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. Identify, diagnose and correct issues related to the operating systems, software, utilities, AWS environment and ancillary services. Manage, address and complete support incident tickets and change requests within pre-defined service level agreements. Regularly communicate status of incidents and requests with customers and key stakeholders as dictated by the severity and circumstances of the incident. Create and maintain system documentation for organizational technologies, including installation, configuration, and appropriate troubleshooting steps.

Where is this job?

This job is located at 6400 S Fiddlers Green Cir, Greenwood Village, CO 80111, USA

Job Qualifications

3+ years of help desk, tech support, or related end user IT support experience
Mac OS administration required
Familiarity with IT ticketing systems required

Required Skills

JIRA
Patch management
time managment skills
Troubleshooting and debugging skills
Basic Active Directory
VPN configuration
Coding/Scripting
O365 administration

Soft Skills

Process Improvement
Verbal communication
written communication
Adaptability
Multi-tasker

Compensation

According to JobzMall, the average salary range for a Help Desk Specialist in 6400 S Fiddlers Green Cir, Greenwood Village, CO 80111, USA is $42,093 - $60,143. This range is based on the salaries of Help Desk Specialists in the area.

Additional Information

Origami Risk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 17th, 2021

Apply BeforeSeptember 18th, 2025

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