Senior Collections Specialist

Welcome to Optum! We're a leading healthcare company dedicated to improving the lives of millions of people around the world. We're currently seeking a Senior Collections Specialist to join our team and help us achieve our mission. In this role, you'll be responsible for managing the collections process for our clients and ensuring timely and accurate collection of outstanding balances. To excel in this role, you'll need to have strong attention to detail, excellent communication skills, and at least 3 years of experience in collections or accounts receivable. If you're passionate about making a difference in the healthcare industry and have the necessary qualifications, we'd love to hear from you!

1. Manage the collections process for our clients, ensuring timely and accurate collection of outstanding balances.
2. Communicate with clients and patients to resolve any billing or payment issues.
3. Maintain accurate and up-to-date records of all collection activities.
4. Analyze and review collection reports to identify areas for improvement and implement strategies to increase efficiency.
5. Collaborate with cross-functional teams to develop and implement collection strategies.
6. Stay updated on industry regulations and compliance standards related to collections.
7. Provide excellent customer service to clients and patients, addressing any concerns or questions in a timely and professional manner.
8. Train and mentor junior collections staff to ensure they are following best practices and meeting performance goals.
9. Utilize problem-solving skills to resolve complex billing and payment issues.
10. Continuously monitor and evaluate collection processes to identify areas for improvement and make recommendations for process enhancements.
11. Collaborate with finance and accounting teams to ensure accurate and timely recording of collections.
12. Prepare and present regular reports on collection activities to management.
13. Demonstrate strong attention to detail in all collection activities to ensure accuracy and compliance.
14. Maintain a positive and professional attitude and represent the company's values in all interactions.
15. Adhere to all company policies and procedures and maintain confidentiality of sensitive information.

According to JobzMall, the average salary range for a Senior Collections Specialist in Eden Prairie, MN, USA is $50,000 - $65,000 per year. This can vary depending on the specific company, experience level, and additional skills or qualifications of the individual.

Since 1992, HealthCare Partners has been committed to developing innovative models of healthcare delivery that improve our patients' quality of life while containing healthcare costs. Our strength is in our steadfast commitment to our guiding principle of coordinated care. Our physicians strive daily to bring the benefits of coordinated care to more than 600,000 managed care patients in California, who represent the diversity of cultures, socioeconomic groups, ages, and health statuses in the communities we serve.