Customer Support Manager

If you’re a customer support champion who loves helping people and sharing your knowledge, the Customer Support Manager role at OpenTable might be the perfect fit for you! We’re looking for someone who is passionate about delivering exceptional customer service and is highly experienced in leading teams to success. You’ll have the opportunity to join a leading global restaurant reservation platform to drive customer satisfaction and increase the efficiency of our customer support operations.To be considered for this role, you will need to possess a Bachelor’s degree in a related field, at least five years of customer service experience in a management capacity, and a working knowledge of customer service software and operations. You must also have an in-depth understanding of customer service principles and practices, excellent problem-solving skills, and the ability to manage multiple tasks at once. If you have a deep understanding of customer service operations and the ability to motivate and mentor a team of customer service professionals, then we would love to hear from you!

Responsibilities: • Manage and lead a team of customer service professionals to ensure customer satisfaction • Review customer feedback and use it to improve customer service operations • Develop customer service standards and protocols • Manage customer service software and operations • Monitor customer service performance and take corrective action as needed • Analyze customer service data to identify areas of improvement • Develop and implement customer service training programs • Respond to customer inquiries and resolve customer service issues • Stay up-to-date on industry trends and best practices • Implement processes and procedures to ensure customer service excellence

According to JobzMall, the average salary range for a Customer Support Manager in London, UK is between £25,000 and £45,000 per year. This salary range can vary depending on the company, experience, and location. Additionally, the salary range could increase with additional qualifications and certifications.

OpenTable is an online restaurant-reservation service company founded by Sid Gorham, Eric Moe and Chuck Templeton on 2 July 1998 and is based in San Francisco, California. In 1998, operations began with a limited selection of restaurants in San Francisco.