Client Service Representative, Employee Benefits

We are looking for an engaging and detail-oriented Client Service Representative, Employee Benefits to join the Oliver Wyman Group team. In this position, you will have the opportunity to provide excellent customer service and contribute to the growth of our Employee Benefits department. The ideal candidate will have a customer service background, excellent communication and problem-solving skills, and a passion for helping others. If this sounds like you, we want to hear from you!

Responsibilities: • Serve as a primary point of contact for clients, providing prompt responses to inquiries, resolving customer service issues, and addressing any complaints in a professional and timely manner. • Provide clients with information on Employee Benefits products and services. • Ensure that client requests and inquiries are handled in accordance with the organization's policies and procedures. • Monitor and track customer service metrics, providing feedback and suggestions for improvement. • Maintain up-to-date knowledge of Employee Benefits products and services. • Collaborate with team members to ensure clients are provided with exceptional customer service. • Develop and maintain relationships with clients, responding to their needs in a timely and professional manner. • Assist with the development of marketing materials and promotional campaigns. • Ensure compliance with relevant laws and regulations related to Employee Benefits.

According to JobzMall, the average salary range for a Client Service Representative, Employee Benefits in Chicago, IL, USA is $42,000 - $61,000. This range may vary depending on the company, experience, and other factors.

Oliver Wyman is a global management consulting firm. Founded in 1984, the firm adopted its current form in May 2007, when Mercer Oliver Wyman joined with Mercer Management Consulting and Mercer Delta to become one firm named Oliver Wyman. It is part of the Oliver Wyman Group, a business unit of Marsh & McLennan.