Dispatch Coordinator

At OLA, we are seeking an experienced Dispatch Coordinator to join our growing team. We are looking for an individual with strong organizational skills and an eye for detail who is committed to providing our customers with an exceptional experience. The ideal candidate will have a combination of technical and customer service skills, as well as the ability to work in a fast-paced environment.The Dispatch Coordinator is responsible for managing the scheduling of all dispatches, responding to customer inquiries, and optimizing ride-hailing operations. A successful Dispatch Coordinator is highly organized, customer-focused, and able to work independently as well as part of a team.Required Qualifications:• Bachelor’s Degree or equivalent experience• Proficiency in Microsoft Office Suite• Excellent communication skills and ability to work with diverse teams• Experience in customer service and/or logistics management• Ability to think on your feet and problem solve in real-time• Knowledge of the ride-hailing industry and trends• Ability to work independently and manage multiple tasks simultaneouslyIf you have the qualifications and passion to join our team as a Dispatch Coordinator, we would love to hear from you!

Responsibilities of a Dispatch Coordinator:

1. Manage the scheduling of all dispatches, ensuring all rides are allocated efficiently and customers are provided with an exceptional experience.
2. Respond to customer inquiries and provide assistance as needed.
3. Optimize ride-hailing operations by utilizing data and analytics to identify trends and areas of improvement.
4. Maintain up-to-date knowledge of the ride-hailing industry and trends.
5. Demonstrate strong organizational skills and an eye for detail.
6. Utilize Microsoft Office Suite to create reports and presentations.
7. Demonstrate excellent communication skills and the ability to work with diverse teams.
8. Work independently to manage multiple tasks simultaneously and think on your feet to problem solve in real time.

According to JobzMall, the average salary range for a Dispatch Coordinator in Jaipur, Rajasthan, India is between ₹1,71,715 and ₹3,40,964 per year.

Ola is India’s largest mobility platform and one of the world’s largest ride-hailing companies, serving 250+ cities across India, Australia, New Zealand, and the UK. The Ola app offers mobility solutions by connecting customers to drivers and a wide range of vehicles across bikes, auto-rickshaws, metered taxis, and cabs, enabling convenience and transparency for hundreds of millions of consumers and over 1.5 million driver-partners.