Customer Support Executive

We currently have an exciting opportunity for a highly motivated individual to join our Customer Support team at OLA as a Customer Support Executive. This position requires excellent communication skills, an ability to prioritize tasks, and a passion for providing outstanding customer service.The successful candidate must have a degree in customer service, business administration, or a related field. They should also possess a strong understanding of customer service principles and practices, as well as a familiarity with OLA's products and services.We are looking for someone who is enthusiastic and passionate about delivering exceptional customer service. The ideal candidate should have an excellent telephone manner, be able to multi-task in a busy environment, and possess a strong work ethic. We are looking for someone who is eager to learn, has great problem-solving skills, and is willing to take initiative.If this sounds like the perfect opportunity for you, we look forward to hearing from you.

Responsibilities:

1. Provide excellent customer service to customers via phone, email, and chat.
2. Respond to customer inquiries and resolve customer issues in a timely and professional manner.
3. Develop and maintain a strong working knowledge of OLA's products and services.
4. Monitor customer service performance metrics to identify areas of improvement.
5. Proactively follow up with customers to ensure their satisfaction.
6. Utilize problem-solving skills to address customer inquiries and complaints.
7. Work with other customer service team members to ensure customer satisfaction.
8. Analyze customer feedback to inform process improvements.
9. Document customer interactions and update customer records accordingly.
10. Maintain customer confidentiality and adhere to company policies and procedures.

According to JobzMall, the average salary range for a Customer Support Executive in Surat, Gujarat, India is between Rs.12,000 and Rs.18,000 per month. This salary range is based on the experience, skillset, and qualifications of the individual.

Ola is India’s largest mobility platform and one of the world’s largest ride-hailing companies, serving 250+ cities across India, Australia, New Zealand, and the UK. The Ola app offers mobility solutions by connecting customers to drivers and a wide range of vehicles across bikes, auto-rickshaws, metered taxis, and cabs, enabling convenience and transparency for hundreds of millions of consumers and over 1.5 million driver-partners.