Customer Service Representative

At Oasis Outsourcing, we are looking for an experienced and passionate Customer Service Representative to join our team and help us provide outstanding customer service to our clients. To be successful in this role, you need to have excellent communication skills and be able to work in a fast-paced environment. You must also have a strong commitment to customer satisfaction and a positive, professional attitude. If you have the necessary qualifications and would like to work for a growing company in a dynamic environment, then this job is for you!

Responsibilities:

1. Respond to customer inquiries in a timely and professional manner.
2. Resolve customer complaints and concerns with courtesy and efficiency.
3. Maintain customer records and databases.
4. Monitor customer feedback, identify trends, and recommend improvements.
5. Follow up with customers to ensure satisfaction.
6. Stay up-to-date on the company's products and services.
7. Provide technical support to customers as needed.
8. Develop and implement customer service policies and procedures.
9. Assist with other customer service related tasks as needed.
10. Maintain a positive and professional attitude in all interactions with customers.

According to JobzMall, the average salary range for a Customer Service Representative in Rochester, NY, USA is $34,000 to $45,000.

A leader in the PEO industry, Oasis® provides innovative workforce solutions for employment-related functions including Human Resources Services, Employee Benefits, Payroll Administration, and Risk Management. Oasis is a Paychex company.