Client Service Representative

We’re on the hunt for an outgoing and detail-oriented Client Service Representative to join the Oasis Outsourcing team! The ideal candidate will have strong customer service skills, the ability to think critically, and a passion for developing long-term relationships with our clients. As a Customer Service Representative, you will be the first point of contact for our clients and responsible for providing excellent customer service.To be successful in this role, you must have excellent verbal and written communication skills, as well as a passion for providing outstanding customer service and a strong attention to detail. In addition, we require a minimum of two years of customer service experience and a high school diploma or equivalent. If this sounds like the perfect role for you, we invite you to apply!

Responsibilities:

1. Provide excellent customer service and build long-term relationships with Oasis Outsourcing's clients.
2. Act as the first point of contact for clients, responding to inquiries and complaints in a timely and professional manner.
3. Manage customer accounts, process orders, and answer any questions about products or services.
4. Create detailed records of customer interactions and transactions.
5. Troubleshoot customer issues and resolve them promptly.
6. Stay up-to-date with current Oasis Outsourcing products and services.
7. Maintain a positive attitude and provide timely follow-up and feedback to customers.
8. Monitor customer satisfaction levels and implement strategies to improve customer service.
9. Follow company policies and procedures regarding customer service.

According to JobzMall, the average salary range for a Client Service Representative in Rochester, NY, USA is $27,000 to $38,000 per year. This range may vary depending on the size of the company, the type of services provided, and the experience of the individual.

A leader in the PEO industry, Oasis® provides innovative workforce solutions for employment-related functions including Human Resources Services, Employee Benefits, Payroll Administration, and Risk Management. Oasis is a Paychex company.