Team Lead, Intake Specialist

Are you a natural leader with a passion for healthcare and a talent for guiding and motivating others? Look no further than Novartis for an exciting opportunity to join our team as a Team Lead, Intake Specialist. We are seeking a highly skilled and dedicated individual to oversee and support our intake department, ensuring efficient and accurate processing of patient information. As a key member of our team, you will have the opportunity to make a meaningful impact on the lives of patients by ensuring smooth and timely entry into our programs. Join us and be a part of a dynamic and innovative company that is dedicated to improving patient outcomes. If you have a strong background in customer service, experience in healthcare, and a proven track record of leadership, we want to hear from you.

1. Lead and manage a team of intake specialists, providing guidance, direction, and support to ensure the efficient and accurate processing of patient information.
2. Monitor and maintain department performance metrics to ensure timely and accurate completion of tasks.
3. Train and onboard new team members, ensuring they have the necessary skills and knowledge to perform their job duties effectively.
4. Collaborate with other departments and stakeholders to identify and implement process improvements to enhance the efficiency and effectiveness of the intake process.
5. Develop and maintain training materials and standard operating procedures for the intake department.
6. Act as a point of contact for escalated issues and provide timely and effective resolution.
7. Conduct regular performance evaluations and provide feedback and coaching to team members to support their growth and development.
8. Stay informed and up-to-date on industry trends, regulations, and best practices related to healthcare and patient intake.
9. Ensure compliance with all relevant laws, regulations, and company policies related to patient privacy and data security.
10. Promote a positive and supportive work environment that fosters teamwork, open communication, and a strong commitment to quality and excellence.

According to JobzMall, the average salary range for a Team Lead, Intake Specialist in East Hanover, NJ, USA is $60,000-$80,000 per year. This may vary depending on factors such as experience, education level, and the specific company or industry the individual is working in.

Novartis AG develops, manufactures, and markets healthcare products. It operates through the following segments: Pharmaceuticals, Alcon, Sandoz, Vaccines & Diagnostics, and Consumer Health. The Pharmaceuticals segment provides patent-protected prescription medicines. The Alcon segment offers surgical, ophthalmic pharmaceuticals, and vision care products. The Sandoz segment provides generic pharmaceuticals. The Vaccines & Diagnostics segment provides human vaccines and blood testing diagnostics.