Novartis

Manager, NPS Analytics - CRM

Novartis
East Hanover, NJ, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a data-driven leader with a passion for driving business success through customer experience? Novartis is seeking a Manager of NPS Analytics - CRM to join our team and help us elevate our customer experience strategies through data insights. In this role, you will have the opportunity to work with cross-functional teams to analyze and interpret customer feedback data, identify key trends and opportunities, and develop actionable recommendations to drive customer satisfaction and loyalty. If you have a strong background in analytics, CRM, and a desire to make a meaningful impact on the customer experience, we want to hear from you. Join our team and help us shape the future of healthcare.

  1. Lead the development and implementation of customer experience strategies through data-driven insights.
  2. Collaborate with cross-functional teams to analyze and interpret customer feedback data.
  3. Identify key trends and opportunities to improve customer satisfaction and loyalty.
  4. Utilize CRM tools and techniques to gather and analyze customer data.
  5. Develop actionable recommendations based on data insights to drive business success.
  6. Regularly monitor and report on customer experience metrics and KPIs.
  7. Continuously track and evaluate the effectiveness of customer experience strategies.
  8. Stay updated on industry trends and best practices in customer experience and analytics.
  9. Foster a data-driven culture within the organization.
  10. Train and mentor team members on CRM and analytics techniques.
  11. Ensure data accuracy and integrity by implementing quality control measures.
  12. Collaborate with external partners and vendors to leverage data and analytics resources.
  13. Present data insights and recommendations to senior management and stakeholders.
  14. Drive continuous improvement by identifying and implementing process enhancements.
  15. Uphold Novartis' values and standards while representing the organization to external partners and customers.
Where is this job?
This job is located at East Hanover, NJ, USA
Job Qualifications

  • Extensive Experience In Data Analytics And Customer Relationship Management (Crm) Systems, Preferably In The Pharmaceutical Industry.

  • Strong Understanding Of The Net Promoter Score (Nps) Methodology And Its Application In Driving Business Growth.

  • Proven Track Record Of Managing And Analyzing Large Datasets To Extract Insights And Develop Actionable Recommendations.

  • Excellent Project Management Skills, With The Ability To Lead Cross-Functional Teams And Deliver Results Within Tight Timelines.

  • In-Depth Knowledge Of Data Visualization Tools And Techniques To Effectively Communicate Key Insights To Stakeholders.

Required Skills

  • Process Improvement

  • Communication Skills

  • Project Management

  • Performance Management

  • Data Analysis

  • Data Visualization

  • Team Leadership

  • Problem-Solving

  • Stakeholder management

  • Customer Insights

  • Crm Strategy

  • Campaign

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Manager, NPS Analytics - CRM in East Hanover, NJ, USA is between $77,000 and $130,000 per year. This range can vary depending on factors such as years of experience, specific job duties and responsibilities, and the size and industry of the company. Additionally, factors such as bonuses, benefits, and location can also impact the overall salary for this position.

Additional Information
Novartis is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 22nd, 2024
Apply BeforeJune 21st, 2025
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Novartis

Novartis AG develops, manufactures, and markets healthcare products. It operates through the following segments: Pharmaceuticals, Alcon, Sandoz, Vaccines & Diagnostics, and Consumer Health. The Pharmaceuticals segment provides patent-protected prescription medicines. The Alcon segment offers surgical, ophthalmic pharmaceuticals, and vision care products. The Sandoz segment provides generic pharmaceuticals. The Vaccines & Diagnostics segment provides human vaccines and blood testing diagnostics.

Frequently asked questions
More Jobs From Novartis

View All Novartis jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started