Welcome to Novartis, a global healthcare company dedicated to improving and extending the lives of people around the world. We are currently seeking an experienced and dynamic Experience Manager to join our team and help us drive impactful and customer-centric experiences for our patients, healthcare professionals, and stakeholders. As an Experience Manager, you will play a critical role in shaping the end-to-end experience for our products and services, from ideation to execution. We are looking for a passionate and innovative individual with a strong track record of delivering exceptional customer experiences. If you are driven by a desire to make a difference in the lives of others and have the required qualifications, we invite you to apply for this exciting opportunity and join us on our mission to reimagine medicine.
- Develop and implement a comprehensive experience strategy that aligns with Novartis's overall business objectives and brand identity.
- Collaborate with cross-functional teams to identify customer needs and pain points, and use insights to drive the development of customer-centric solutions.
- Lead the ideation and creation of innovative and impactful experiences for patients, healthcare professionals, and other stakeholders.
- Develop and maintain a deep understanding of the healthcare industry, market trends, and competitive landscape to inform experience design and strategy.
- Use data and analytics to measure the success and impact of experiences and make recommendations for continuous improvement.
- Manage a budget and resources to execute experience initiatives and campaigns effectively.
- Collaborate with external partners and vendors to bring new and innovative ideas to enhance customer experiences.
- Act as a brand ambassador for Novartis, ensuring all experiences are aligned with the company's values and mission.
- Stay updated on emerging technologies and trends to identify opportunities for incorporating new tools and methods into experience design.
- Provide leadership and guidance to a team of experience professionals, fostering a culture of creativity, collaboration, and continuous improvement.
Bachelor's Or Master's Degree In Business Administration, Marketing, Or A Related Field.
Minimum Of 5 Years Of Experience In Brand Or Product Management Within The Pharmaceutical Industry.
Proven Track Record Of Successfully Launching And Managing Products And/Or Campaigns.
Proficiency In Project Management, Budgeting, And Strategic Planning.
Knowledge Of The Pharmaceutical Industry, Market Trends, And Regulatory Guidelines.
Project Management
Data Analysis
Communication
Time Management
Leadership
customer service
Teamwork
Training and Development
sales and marketing
Strategic Thinking
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Critical thinking
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Experience Manager in East Hanover, NJ, USA is between $55,000 and $85,000 per year. This figure may vary depending on the specific industry, company size, and individual experience and qualifications. Some companies may also offer additional benefits such as bonuses, health insurance, and retirement plans.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Novartis AG develops, manufactures, and markets healthcare products. It operates through the following segments: Pharmaceuticals, Alcon, Sandoz, Vaccines & Diagnostics, and Consumer Health. The Pharmaceuticals segment provides patent-protected prescription medicines. The Alcon segment offers surgical, ophthalmic pharmaceuticals, and vision care products. The Sandoz segment provides generic pharmaceuticals. The Vaccines & Diagnostics segment provides human vaccines and blood testing diagnostics.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started