Novartis

AD, NPS Analytics & Effectiveness

Novartis
East Hanover, NJ, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Novartis, a leading global pharmaceutical company that is dedicated to improving the lives of patients through innovative medicines and transformative healthcare solutions. We are currently seeking a highly skilled and motivated individual to join our team as an AD, NPS Analytics & Effectiveness. In this role, you will be responsible for analyzing and optimizing our Net Promoter Score (NPS) to drive business growth and enhance customer satisfaction. If you are passionate about leveraging data to drive strategic decision-making and have a strong background in analytics, we encourage you to apply for this exciting opportunity. Join us and make a difference in the lives of patients around the world.

  1. Analyze and optimize the Net Promoter Score (NPS) for Novartis to drive business growth and improve customer satisfaction.
  2. Develop and implement NPS analytics strategies and initiatives to track and measure performance against set goals and objectives.
  3. Utilize various data sources and analytical tools to gather insights and identify areas for improvement in NPS.
  4. Collaborate with cross-functional teams to develop and implement action plans based on NPS analytics findings.
  5. Provide regular reports and presentations to senior management on NPS performance and trends.
  6. Continuously monitor and evaluate NPS data to identify opportunities for enhancing customer satisfaction and loyalty.
  7. Conduct market research and competitive analysis to inform NPS strategies and initiatives.
  8. Utilize advanced statistical methods and data modeling techniques to identify patterns and trends in NPS data.
  9. Collaborate with IT and other departments to ensure accurate and timely collection and analysis of NPS data.
  10. Stay updated on industry trends and best practices in NPS analytics and make recommendations for improvement.
  11. Act as a subject matter expert on NPS analytics, providing guidance and support to internal stakeholders.
  12. Adhere to all company policies and procedures, as well as relevant regulations and guidelines.
  13. Foster a positive and collaborative team environment and actively contribute to a culture of continuous improvement.
  14. Represent Novartis in a professional and ethical manner at all times.
  15. Embrace and promote the company's mission, vision, and values in all aspects of the role.
Where is this job?
This job is located at East Hanover, NJ, USA
Job Qualifications

  • Advanced Degree In Business, Marketing, Or A Related Field.

  • Minimum Of 5 Years Of Experience In Analytics And Effectiveness Within The Pharmaceutical Industry.

  • Strong Knowledge Of Data Analysis And Statistical Methods, Including Experience With Tools Such As Sas And Tableau.

  • Proven Track Record Of Developing And Implementing Successful Strategies To Improve Sales And Marketing Effectiveness.

  • Excellent Communication And Leadership Skills, With The Ability To Collaborate Cross-Functionally And Manage A Team.

Required Skills

  • Communication Skills

  • Project Management

  • Data Analysis

  • Time Management

  • Problem Solving

  • Critical Thinking

  • Data Visualization

  • Report Writing

  • Data Mining

  • Statistical modeling

  • Predictive analytics

  • Attention

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • Organization

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a AD, NPS Analytics & Effectiveness in East Hanover, NJ, USA is $130,000 - $170,000 per year. This range can vary depending on factors such as the specific company, level of experience, and additional skills and qualifications.

Additional Information
Novartis is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 15th, 2024
Apply BeforeSeptember 18th, 2025
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About Novartis

Novartis AG develops, manufactures, and markets healthcare products. It operates through the following segments: Pharmaceuticals, Alcon, Sandoz, Vaccines & Diagnostics, and Consumer Health. The Pharmaceuticals segment provides patent-protected prescription medicines. The Alcon segment offers surgical, ophthalmic pharmaceuticals, and vision care products. The Sandoz segment provides generic pharmaceuticals. The Vaccines & Diagnostics segment provides human vaccines and blood testing diagnostics.

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