Payment Research Specialist

Are you passionate about solving complex problems and ensuring accuracy in financial transactions? Do you have a strong attention to detail and a knack for research and analysis? If so, we have an exciting opportunity for you at Novant Health as a Payment Research Specialist.As a Payment Research Specialist, you will play a critical role in ensuring the accuracy and efficiency of our billing and payment processes. You will be responsible for researching and resolving payment discrepancies, identifying and correcting errors, and communicating with patients and insurance companies to ensure timely and accurate payments.To excel in this role, you must have a strong understanding of payment processes and billing systems, excellent analytical and problem-solving skills, and the ability to work independently and collaboratively in a fast-paced environment. A minimum of 2 years of experience in healthcare billing or payment research is required, along with a high school diploma or equivalent. If you are detail-oriented, highly organized, and have a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at Novant Health.

1. Conduct research and analysis on payment discrepancies and errors.
2. Communicate with patients and insurance companies to resolve billing and payment issues.
3. Ensure accuracy and efficiency in billing and payment processes.
4. Collaborate with team members to identify and implement solutions to improve payment processes.
5. Maintain a high level of attention to detail to identify and correct any errors in payment transactions.
6. Utilize strong problem-solving skills to resolve complex payment issues.
7. Utilize knowledge of payment processes and billing systems to effectively navigate and troubleshoot any issues.
8. Provide exceptional customer service to patients and insurance companies regarding payment inquiries.
9. Stay up-to-date on industry trends and regulations related to billing and payment processes.
10. Maintain accurate and detailed records of payment research and resolution.
11. Work independently and collaboratively in a fast-paced environment to meet deadlines and achieve team goals.
12. Adhere to company policies and procedures related to billing and payment processes.
13. Continuously strive for process improvement and suggest innovative solutions to enhance efficiency and accuracy.
14. Train and mentor new team members on payment research processes and procedures.
15. Collaborate with other departments, such as finance and revenue cycle, to ensure accurate and timely payments.
16. Maintain confidentiality and handle sensitive information with discretion.

According to JobzMall, the average salary range for a Payment Research Specialist in Charlotte, NC, USA is between $38,000 and $50,000 per year. This may vary depending on the specific company, experience level, and additional skills and certifications. Additionally, benefits such as healthcare and retirement plans may also be included in the compensation package.

Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals. Its network consists of more than 1,600 physicians and 29,000 employees at more than 640 locations, including 15 medical centers and hundreds of outpatient facilities and physician clinics.