Patient Services Coordinator IV

Welcome to Novant Health, where our mission is to improve the health of our communities, one person at a time. We are currently seeking a highly motivated and compassionate individual to join our team as a Patient Services Coordinator IV. In this role, you will be an integral part of our patient services team, providing exceptional customer service and ensuring a smooth and efficient patient experience. We are looking for someone with strong communication skills, a passion for helping others, and a minimum of 3 years of experience in a healthcare setting. If you are dedicated to making a positive impact on the lives of our patients and their families, we encourage you to apply for this exciting opportunity at Novant Health.

1. Greet and welcome patients, families, and visitors to the healthcare facility with warmth and professionalism.
2. Serve as the main point of contact for patients, providing them with information about their appointments, procedures, and any necessary preparations.
3. Schedule and confirm patient appointments, ensuring accuracy and efficiency.
4. Collect and verify patient information and insurance details to ensure accurate billing and payment processes.
5. Coordinate with healthcare providers to ensure timely and effective patient care.
6. Assist in resolving patient concerns and complaints, ensuring a positive patient experience.
7. Maintain patient records and ensure confidentiality and accuracy of information.
8. Collaborate with other team members to ensure smooth and efficient patient flow within the facility.
9. Keep up-to-date with healthcare policies and procedures to ensure compliance.
10. Communicate clearly and effectively with patients, families, and healthcare professionals.
11. Provide support to patients by answering questions, addressing concerns, and providing resources.
12. Utilize technology and electronic medical records systems to manage patient information and scheduling.
13. Participate in training and development opportunities to enhance skills and knowledge.
14. Support and promote the mission, vision, and values of Novant Health.
15. Adhere to all safety and infection control protocols to ensure a safe environment for patients and staff.

According to JobzMall, the average salary range for a Patient Services Coordinator IV in Charlotte, NC, USA is $45,000 - $60,000 per year. This may vary depending on the specific company, years of experience, and other factors.

Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals. Its network consists of more than 1,600 physicians and 29,000 employees at more than 640 locations, including 15 medical centers and hundreds of outpatient facilities and physician clinics.