Patient Services Coordinator IV

Welcome to Novant Health! We are a premier healthcare organization dedicated to providing exceptional care to our patients and communities. We are currently seeking a highly skilled and compassionate Patient Services Coordinator IV to join our team. As a Patient Services Coordinator IV, you will play a crucial role in ensuring that our patients receive the best possible care and experience during their time with us. If you are a dedicated and personable individual with a passion for patient care, we encourage you to apply for this important position. To be successful in this role, you must have a minimum of (insert number) years of experience in a healthcare setting, excellent communication and organizational skills, and a strong understanding of medical terminology and insurance processes. In addition, we are looking for someone with a positive attitude, a strong attention to detail, and the ability to work well in a fast-paced and dynamic environment. If you are ready to make a difference in the lives of our patients, we would love to have you on our team.

1. Greet and welcome patients and visitors in a friendly and professional manner.
2. Schedule and coordinate appointments for patients, including follow-up appointments and referrals.
3. Maintain accurate and up-to-date patient records, including personal information, medical history, and insurance information.
4. Verify insurance coverage and obtain necessary authorizations for procedures and treatments.
5. Assist patients with completing necessary paperwork and forms.
6. Communicate with patients regarding their appointments, test results, and follow-up care instructions.
7. Collaborate with physicians, nurses, and other healthcare professionals to ensure timely and efficient delivery of patient care.
8. Provide excellent customer service and address any patient concerns or complaints.
9. Educate patients on their insurance coverage and assist with billing questions or concerns.
10. Monitor and maintain office supplies and equipment, and coordinate repairs or replacements as needed.
11. Train and supervise other patient services coordinators as needed.
12. Stay updated on industry changes and regulations, and ensure compliance with all policies and procedures.
13. Participate in quality improvement initiatives to enhance patient experience and streamline processes.
14. Maintain confidentiality of patient information and adhere to HIPAA guidelines.
15. Other duties as assigned by the supervisor or manager.

According to JobzMall, the average salary range for a Patient Services Coordinator IV in Clemmons, NC, USA is between $42,000 and $68,000 per year. However, this can vary depending on factors such as experience, education, and the specific employer.

Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals. Its network consists of more than 1,600 physicians and 29,000 employees at more than 640 locations, including 15 medical centers and hundreds of outpatient facilities and physician clinics.