Patient Services Coordinator IV

Welcome to an exciting opportunity to join the Novant Health team as a Patient Services Coordinator IV. As a Patient Services Coordinator, you will play a crucial role in providing exceptional customer service to patients and their families. You will have the opportunity to work closely with healthcare professionals to ensure a positive and efficient experience for our patients. We are seeking a highly organized and detail-oriented individual with a passion for helping others and a strong background in healthcare administration. If you possess these qualifications and are looking for a rewarding career in a dynamic healthcare organization, we encourage you to apply for this position.

1. Greet and welcome patients and their families in a friendly and professional manner.
2. Act as the main point of contact for patients, answering any questions and addressing any concerns they may have.
3. Schedule appointments and maintain accurate patient records.
4. Collaborate with healthcare professionals to ensure a seamless and efficient patient experience.
5. Monitor patient wait times and address any delays or issues in a timely manner.
6. Communicate with insurance companies to verify coverage and obtain pre-authorizations.
7. Handle patient billing and payments, ensuring accuracy and confidentiality.
8. Maintain a clean and organized reception area for a positive patient experience.
9. Keep up-to-date with changes in healthcare policies and procedures.
10. Provide excellent customer service, going above and beyond to meet the needs of patients and their families.
11. Train and supervise lower-level patient services coordinators.
12. Adhere to all HIPAA regulations and maintain patient confidentiality.
13. Collaborate with other departments to improve overall patient satisfaction and experience.
14. Assist in resolving patient complaints and concerns.
15. Attend meetings and trainings to stay informed about company updates and changes.
16. Continuously evaluate and suggest improvements to processes and procedures to enhance patient experience.
17. Maintain accurate and up-to-date knowledge of Novant Health services and locations.
18. Handle administrative tasks such as filing, data entry, and managing office supplies.
19. Follow guidelines and protocols to ensure compliance with all regulatory agencies.
20. Display a positive and professional attitude at all times, representing Novant Health in a positive light.

According to JobzMall, the average salary range for a Patient Services Coordinator IV in Winston-Salem, NC, USA is $42,000 - $58,000 per year. This may vary depending on factors such as the specific job duties, experience, and qualifications of the individual.

Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals. Its network consists of more than 1,600 physicians and 29,000 employees at more than 640 locations, including 15 medical centers and hundreds of outpatient facilities and physician clinics.