Patient Services Coordinator III

Welcome to Novant Health, where we are committed to providing exceptional patient care and improving the health of our communities. We are currently seeking a Patient Services Coordinator III to join our team and play a critical role in ensuring the smooth and efficient operation of our healthcare services. As a Patient Services Coordinator III, you will serve as the primary point of contact for patients and their families, ensuring their needs are met and their experience is positive. This role requires a highly organized and compassionate individual with strong communication skills and the ability to thrive in a fast-paced environment. If you are looking for a rewarding career in healthcare, we encourage you to apply for this position.

1. Serve as the primary point of contact for patients and their families, providing exceptional customer service and ensuring their needs are met.
2. Coordinate and schedule appointments, procedures, and tests for patients, ensuring efficient use of time and resources.
3. Maintain accurate and up-to-date patient records, including personal and medical information.
4. Communicate with patients and their families regarding their healthcare needs, treatment plans, and any necessary follow-up appointments.
5. Collaborate with healthcare providers and support staff to ensure smooth and efficient operation of healthcare services.
6. Assist with insurance verification, billing, and payment processes to ensure timely and accurate processing.
7. Educate patients and their families on Novant Health's services, policies, and procedures.
8. Handle patient complaints and concerns in a professional and timely manner, escalating to management when necessary.
9. Adhere to all HIPAA regulations and maintain patient confidentiality.
10. Participate in training and development opportunities to enhance knowledge and skills.
11. Serve as a role model for excellent customer service, demonstrating empathy and compassion towards patients and their families.
12. Maintain a clean and organized work environment.
13. Stay updated on industry advancements and changes in healthcare policies and procedures.
14. Collaborate with other departments to improve patient satisfaction and overall quality of care.
15. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Patient Services Coordinator III in Locust, NC, USA is $60,000 - $75,000 per year. This may vary depending on the specific job duties, experience level, and qualifications of the individual.

Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals. Its network consists of more than 1,600 physicians and 29,000 employees at more than 640 locations, including 15 medical centers and hundreds of outpatient facilities and physician clinics.