Patient Services Coordinator III

Are you passionate about providing exceptional patient care and ensuring a positive healthcare experience for all? Novant Health is seeking a highly skilled and motivated Patient Services Coordinator III to join our team. As a Patient Services Coordinator III, you will play a crucial role in coordinating all aspects of patient services, from scheduling appointments to managing patient satisfaction. We are looking for a candidate who is dedicated, organized, and compassionate, with a strong background in healthcare and patient services. If you are a team player with excellent communication and problem-solving skills, we invite you to apply for this exciting opportunity to make a difference in the lives of our patients.

1. Coordinate patient services: This includes scheduling appointments, managing patient records, and ensuring all necessary paperwork is completed accurately and in a timely manner.
2. Ensure exceptional patient care: The Patient Services Coordinator III is responsible for ensuring that all patients receive high-quality and compassionate care. This includes monitoring patient satisfaction and addressing any concerns or issues that may arise.
3. Maintain a positive healthcare experience: The coordinator is responsible for ensuring that patients have a positive experience during their time at the healthcare facility. This involves providing a welcoming and friendly environment, addressing any concerns, and ensuring all needs are met.
4. Teamwork and communication: The coordinator must work closely with other healthcare professionals and communicate effectively to ensure all patient needs are met. This includes collaborating with physicians, nurses, and other staff members to provide the best care possible.
5. Problem-solving and critical thinking: The Patient Services Coordinator III must be able to think critically and solve problems that may arise during the course of patient care. This may involve handling difficult situations or finding creative solutions to improve the patient experience.
6. Maintain patient confidentiality: It is the responsibility of the coordinator to ensure that all patient information is kept confidential and in compliance with HIPAA regulations.
7. Stay updated on industry changes: The coordinator must stay updated on changes in the healthcare industry, including new policies and procedures, to ensure the best possible care for patients.
8. Provide guidance and support: The coordinator may be responsible for training and mentoring new staff members, as well as providing guidance and support to other team members when needed.
9. Organize and manage resources: The coordinator may be responsible for managing and organizing resources, such as supplies and equipment, to ensure the smooth operation of patient services.
10. Uphold Novant Health's values: The coordinator must uphold the values of Novant Health, including integrity, excellence, and compassion, in all aspects of their work.

According to JobzMall, the average salary range for a Patient Services Coordinator III in Wilmington, NC, USA is $45,000 - $60,000 per year. This can vary depending on factors such as experience, education, and specific job responsibilities. It is important to research and negotiate salary based on these factors before accepting a job offer.

Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals. Its network consists of more than 1,600 physicians and 29,000 employees at more than 640 locations, including 15 medical centers and hundreds of outpatient facilities and physician clinics.