Patient Services Coordinator III

Welcome to Novant Health, where we strive to improve the health of our communities one person at a time. We are currently seeking a highly organized and compassionate individual to join our team as a Patient Services Coordinator III. As a Patient Services Coordinator III, you will play a vital role in providing exceptional customer service and ensuring a smooth and efficient patient experience. We are looking for someone who is dedicated to delivering quality care and has a passion for making a positive impact on the lives of others. If you are a motivated and detail-oriented individual with excellent communication skills and a strong background in healthcare, we encourage you to apply for this exciting opportunity.

1. Serve as the primary point of contact for patients, families, and visitors, providing a warm and welcoming environment for all.
2. Handle all patient inquiries and concerns with sensitivity, professionalism, and empathy, ensuring their needs are met in a timely and efficient manner.
3. Schedule appointments and coordinate patient care services, ensuring that all necessary information and documentation is accurate and complete.
4. Maintain patient records and ensure compliance with all privacy and confidentiality regulations.
5. Collaborate with healthcare providers and support staff to ensure seamless delivery of patient care.
6. Proactively identify and address potential issues that may impact the patient experience, escalating to appropriate parties as needed.
7. Serve as a resource for patients and their families, providing information and guidance on a variety of healthcare-related topics.
8. Develop and maintain positive relationships with patients and their families to ensure a high level of customer satisfaction.
9. Continuously monitor and improve processes to enhance the patient experience and streamline operations.
10. Stay up-to-date on industry trends and best practices to inform and improve patient services.
11. Support the development and implementation of patient-centered initiatives and programs.
12. Train and mentor new team members to ensure consistency and quality in patient services.
13. Adhere to all organizational policies and procedures, as well as regulatory and legal requirements.
14. Participate in team meetings and collaborate with colleagues to achieve departmental goals.
15. Maintain a professional and positive attitude at all times, representing Novant Health in a positive light.

According to JobzMall, the average salary range for a Patient Services Coordinator III in Greensboro, NC, USA is $35,000 to $45,000 per year. However, this can vary depending on factors such as years of experience, education, and specific job duties.

Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals. Its network consists of more than 1,600 physicians and 29,000 employees at more than 640 locations, including 15 medical centers and hundreds of outpatient facilities and physician clinics.