Patient Services Coordinator

Are you a compassionate and organized individual with a passion for helping others? Are you looking for a fulfilling career in the healthcare industry? Look no further! Novant Health is seeking a Patient Services Coordinator to join our dynamic team. As a Patient Services Coordinator, you will play a crucial role in providing exceptional patient care and ensuring a smooth and efficient healthcare experience for our patients. We are looking for someone with excellent communication skills, attention to detail, and a strong dedication to patient satisfaction. If this sounds like you, we encourage you to apply and become a valuable member of our team at Novant Health.

1. Serve as the primary point of contact for patients, families, and healthcare providers, providing exceptional customer service and addressing all inquiries and concerns promptly and effectively.
2. Schedule and coordinate appointments, procedures, and tests for patients, ensuring timely and accurate communication with all parties involved.
3. Maintain patient records and ensure all information is accurate, complete, and confidential.
4. Collaborate with healthcare professionals to ensure a seamless and efficient patient care experience.
5. Educate patients on their rights, responsibilities, and available resources within the healthcare system.
6. Monitor and track patient satisfaction levels, identifying areas for improvement and implementing strategies to enhance patient experience.
7. Manage and prioritize multiple tasks and responsibilities, while maintaining attention to detail and accuracy.
8. Adhere to all relevant healthcare regulations, policies, and procedures to ensure compliance and patient safety.
9. Serve as a liaison between patients, families, and healthcare providers to address any concerns and facilitate effective communication.
10. Continuously seek opportunities to improve processes and procedures to enhance patient care and satisfaction.

According to JobzMall, the average salary range for a Patient Services Coordinator in Charlotte, NC, USA is between $33,000 and $51,000 per year. However, this can vary based on factors such as experience, education, and the specific company or healthcare facility. Some Patient Services Coordinators may also receive additional benefits, such as health insurance and retirement plans.

Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals. Its network consists of more than 1,600 physicians and 29,000 employees at more than 640 locations, including 15 medical centers and hundreds of outpatient facilities and physician clinics.