Patient Relationship Liaison

Welcome to Novant Health, where we believe that every patient deserves exceptional care and attention. We are currently seeking a dedicated and compassionate Patient Relationship Liaison to join our team and help us maintain our commitment to providing personalized, high-quality healthcare services. As a Patient Relationship Liaison, you will have the opportunity to build meaningful connections with our patients, ensuring that they receive the best possible care and support throughout their healthcare journey. If you are a driven individual with a strong passion for patient advocacy and possess excellent communication and problem-solving skills, we invite you to apply for this rewarding position.

1. Greet and welcome patients with a warm and friendly demeanor, creating a positive first impression and setting the tone for their experience at Novant Health.
2. Build and maintain strong relationships with patients, serving as a trusted point of contact and advocate for their healthcare needs.
3. Proactively communicate with patients throughout their healthcare journey, providing updates, answering questions, and addressing any concerns they may have.
4. Collaborate with healthcare providers and staff to ensure a seamless and coordinated experience for patients, from scheduling appointments to follow-up care.
5. Assess patients' needs and work to develop personalized care plans that meet their individual healthcare goals and preferences.
6. Serve as a resource for patients, providing information about Novant Health's services, programs, and resources.
7. Actively listen to patient feedback and concerns, working to resolve any issues and improve the overall patient experience.
8. Stay up-to-date on industry trends and best practices in patient engagement and relationship building, bringing new ideas and initiatives to the team.
9. Maintain accurate and detailed records of patient interactions and services provided, ensuring compliance with HIPAA regulations and patient confidentiality.
10. Collaborate with other departments and team members to continuously improve processes and enhance the overall patient experience at Novant Health.

According to JobzMall, the average salary range for a Patient Relationship Liaison in Bolivia, NC 28422, USA is between $40,000 and $60,000 per year. However, this can vary depending on factors such as the specific job duties, experience and qualifications of the individual, and the employer's location and industry.

Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals. Its network consists of more than 1,600 physicians and 29,000 employees at more than 640 locations, including 15 medical centers and hundreds of outpatient facilities and physician clinics.