Patient Access Specialist
Are you a compassionate and detail-oriented individual looking to make a difference in the healthcare industry? Novant Health is seeking a dedicated Patient Access Specialist to join our team. As a Patient Access Specialist, you will play a crucial role in providing exceptional patient care by ensuring a smooth and efficient registration process. We are looking for individuals with excellent communication and organizational skills, as well as a passion for helping others. If you are ready to join a dynamic and supportive team, apply now!
- Greet and assist patients and their families in a courteous and compassionate manner
- Collect and verify patient demographic and insurance information
- Schedule and coordinate appointments for patients
- Enter and maintain accurate patient data in electronic medical records
- Educate patients on financial responsibilities and collect payments for services rendered
- Respond to patient inquiries and resolve any registration issues or concerns
- Work closely with healthcare professionals to ensure timely and accurate patient registration and scheduling
- Maintain patient confidentiality and adhere to HIPAA regulations
- Collaborate with insurance companies to obtain authorizations and verify coverage
- Keep abreast of changes in healthcare policies and procedures to ensure compliance
- Assist with training and mentoring new Patient Access Specialists
- Maintain a clean and organized work environment
- Participate in quality improvement initiatives to enhance patient satisfaction
- Provide excellent customer service to all patients, visitors, and colleagues
- Adhere to Novant Health's mission, vision, and values.
High School Diploma Or Equivalent: A Minimum Education Requirement For A Patient Access Specialist At Novant Health Is A High School Diploma Or Ged. This Ensures That Candidates Have A Basic Level Of Education And Knowledge To Perform The Required Tasks.
Excellent Communication Skills: Patient Access Specialists At Novant Health Are Required To Communicate With Patients, Insurance Companies, And Other Healthcare Providers On A Daily Basis. Strong Verbal And Written Communication Skills Are Essential For This Role.
Knowledge Of Medical Terminology And Insurance Processes: A Thorough Understanding Of Medical Terminology And Insurance Processes Is Crucial For A Patient Access Specialist At Novant Health. This Allows Them To Accurately Gather Patient Information, Verify Insurance Coverage, And Explain Billing Procedures To Patients.
Customer Service Experience: Patient Access Specialists At Novant Health Are The First Point Of Contact For Patients. Therefore, Excellent Customer Service Skills Are Necessary To Provide A Positive And Welcoming Experience For Patients.
Attention To Detail And Data Entry Skills: Patient Access Specialists Are Responsible For Accurately Inputting Patient Information Into Electronic Medical Records And Insurance Systems. A Keen Eye For Detail And Strong Data Entry Skills Are Required To Ensure Accuracy And Efficiency In This Role.
Data Entry
Communication
Time Management
Multitasking
Attention to detail
customer service
Medical Terminology
Problem-Solving
Insurance Verification
Billing And Coding
Patient Registration
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Patient Access Specialist in Wilmington, NC, USA is between $30,000 and $45,000 per year. This can vary depending on the specific job duties, level of experience, and the employer's location and benefits package.
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Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals. Its network consists of more than 1,600 physicians and 29,000 employees at more than 640 locations, including 15 medical centers and hundreds of outpatient facilities and physician clinics.
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