Medical Unit Receptionist

Are you looking for a meaningful and rewarding career in the healthcare industry? Novant Health is seeking a dedicated Medical Unit Receptionist to join our team and support our mission of improving the health of our community. As the first point of contact for our patients, you will play a crucial role in creating a positive and welcoming atmosphere. We are looking for someone with exceptional customer service skills, attention to detail, and a strong work ethic to join our team. If you are passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity at Novant Health.

1. Greet and welcome patients and visitors in a friendly and professional manner.
2. Answer and direct incoming calls to appropriate departments or personnel.
3. Schedule patient appointments and maintain accurate and organized appointment schedules.
4. Verify patient information and insurance coverage to ensure accurate billing and reimbursement.
5. Collect and record patient payments and provide receipts as necessary.
6. Maintain a clean and organized reception area.
7. Assist patients with filling out necessary paperwork and forms.
8. Communicate effectively and empathetically with patients and their families to address any questions or concerns.
9. Collaborate with healthcare team members to ensure smooth patient flow and efficient operations of the medical unit.
10. Adhere to all HIPAA and confidentiality guidelines.
11. Stay updated on the organization's policies, procedures, and services to provide accurate information to patients and visitors.
12. Assist with administrative tasks such as filing, data entry, and record keeping.
13. Handle patient inquiries and complaints with a professional and courteous attitude.
14. Follow established safety protocols and procedures to ensure a safe and secure working environment.
15. Attend trainings and workshops to enhance job knowledge and skills.
16. Adhere to Novant Health's mission, vision, and values in all interactions with patients, visitors, and colleagues.
17. Perform any other duties or responsibilities assigned by the supervisor or manager.

According to JobzMall, the average salary range for a Medical Unit Receptionist in Winston-Salem, NC, USA is $24,000 - $33,000 per year. This may vary depending on the specific job duties, experience, and education of the individual.

Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals. Its network consists of more than 1,600 physicians and 29,000 employees at more than 640 locations, including 15 medical centers and hundreds of outpatient facilities and physician clinics.