Medical Office Assistant II (NHRMC Only)

Welcome to Novant Health, where we strive to provide exceptional healthcare services to our community. As a Medical Office Assistant II at our facility, you will play a crucial role in ensuring smooth operations and quality patient care. We are seeking a highly organized and detail-oriented individual with a passion for helping others. If you have a background in medical office administration and are looking to join a dynamic team, we encourage you to apply for this exciting opportunity.

1. Greet and welcome patients and visitors to our facility with a friendly and professional demeanor.
2. Answer phone calls and schedule appointments for patients, ensuring efficient and timely scheduling.
3. Collect and verify patient information and insurance details accurately and update electronic medical records.
4. Assist with patient check-in and check-out procedures, including verifying and collecting payments.
5. Collaborate with medical staff to ensure efficient flow of patients and timely delivery of quality healthcare services.
6. Maintain a clean and organized office environment, including stocking and ordering supplies as needed.
7. Follow proper protocols for maintaining patient confidentiality and HIPAA compliance.
8. Assist with administrative tasks such as filing, scanning, and data entry to support the smooth running of the office.
9. Provide support to medical staff as needed, including helping with minor medical procedures and obtaining patient vital signs.
10. Communicate effectively with patients, families, and team members to ensure excellent customer service and patient satisfaction.
11. Keep up-to-date with insurance and billing procedures to accurately process claims and assist patients with any billing-related inquiries.
12. Continuously strive to improve processes and procedures to enhance the overall patient experience.
13. Attend training and educational sessions to maintain knowledge of medical office procedures and regulations.
14. Work collaboratively with other team members to achieve departmental and organizational goals.
15. Remain professional and courteous at all times, maintaining a positive attitude and representing the values of Novant Health.

According to JobzMall, the average salary range for a Medical Office Assistant II (NHRMC Only) in Wilmington, NC, USA is $33,000-$45,000 per year. However, this can vary depending on factors such as experience, education, and specific job duties. Additional benefits and bonuses may also be offered by the employer. It is recommended to research the specific company and job listing for a more accurate salary estimate.

Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals. Its network consists of more than 1,600 physicians and 29,000 employees at more than 640 locations, including 15 medical centers and hundreds of outpatient facilities and physician clinics.