Guest Services Representative II

Are you passionate about providing exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced and dynamic environment? If so, Novant Health is looking for a dedicated and personable individual to join our team as a Guest Services Representative II. As a Guest Services Representative II, you will be responsible for creating a welcoming and supportive atmosphere for patients, families, and visitors. We are seeking candidates with strong communication skills, the ability to handle sensitive situations with empathy and professionalism, and a commitment to providing the highest level of service. If this sounds like you, we would love to hear from you!

1. Greet and welcome patients, families, and visitors with exceptional customer service.
2. Create a positive and supportive atmosphere for all individuals entering the facility.
3. Handle sensitive situations with empathy and professionalism.
4. Provide information and assistance to patients, families, and visitors.
5. Respond to inquiries and concerns in a timely and effective manner.
6. Maintain a thorough knowledge of all services and resources offered by the facility.
7. Collaborate with other departments to ensure a seamless and positive experience for patients, families, and visitors.
8. Maintain a clean and organized front desk area.
9. Adhere to all privacy and confidentiality policies.
10. Demonstrate a commitment to providing the highest level of service to all individuals.
11. Document and report any issues or incidents to the appropriate personnel.
12. Attend training and development sessions to enhance customer service skills.
13. Assist with special projects and tasks as assigned by management.
14. Foster a team-oriented and collaborative work environment.
15. Uphold the values and mission of Novant Health in all interactions.

According to JobzMall, the average salary range for a Guest Services Representative II in Wilmington, NC, USA is $27,000-$34,000 per year. This may vary depending on the specific company and their benefits package. Some companies may also offer additional bonuses or commission opportunities for Guest Services Representatives.

Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals. Its network consists of more than 1,600 physicians and 29,000 employees at more than 640 locations, including 15 medical centers and hundreds of outpatient facilities and physician clinics.