Guest Services Representative

Welcome to Novant Health! We are currently seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative. As a Guest Services Representative, you will be the first point of contact for our patients and visitors, providing them with exceptional service and support throughout their experience at our facilities. We are looking for someone who is passionate about helping others and has excellent communication and problem-solving skills. If you are a team player with a positive attitude and a desire to make a difference in the lives of others, we want you to join us at Novant Health.

1. Greet and welcome patients and visitors to Novant Health facilities in a friendly and professional manner.
2. Serve as the primary point of contact for all inquiries and requests from patients and visitors.
3. Provide exceptional customer service by addressing all needs and concerns promptly and with a positive attitude.
4. Assist patients with check-in and registration processes, ensuring all necessary documentation is completed accurately.
5. Coordinate and schedule appointments for patients as needed.
6. Maintain a clean and organized reception area, ensuring a welcoming and comfortable environment for all guests.
7. Act as a liaison between patients and other departments within Novant Health to ensure efficient and timely resolution of any issues.
8. Handle sensitive and confidential information with the utmost discretion and adhere to all HIPAA regulations.
9. Collaborate with other team members to ensure a seamless and coordinated experience for patients and visitors.
10. Continuously strive to improve the guest services experience by actively seeking feedback and implementing changes as needed.
11. Stay up-to-date on Novant Health services, policies, and procedures to provide accurate and helpful information to patients and visitors.
12. Attend training and development programs to maintain and improve job knowledge and skills.
13. Adhere to all safety and security protocols to maintain a safe environment for patients, visitors, and staff.
14. Uphold Novant Health’s values of compassion, excellence, and teamwork in all interactions.
15. Perform other duties as assigned by the supervisor.

According to JobzMall, the average salary range for a Guest Services Representative in Charlotte, NC, USA is between $31,000 to $41,000 per year. This may vary depending on the specific company, experience level, and job responsibilities.

Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals. Its network consists of more than 1,600 physicians and 29,000 employees at more than 640 locations, including 15 medical centers and hundreds of outpatient facilities and physician clinics.