Communications Center Specialist

Welcome to Novant Health, where we strive to improve the health of our communities one person at a time. We are currently seeking a highly motivated and dedicated individual to join our team as a Communications Center Specialist. As a vital member of our healthcare organization, you will play a crucial role in providing exceptional customer service and ensuring effective communication within our facilities. We are looking for someone with excellent communication skills, a strong attention to detail, and a passion for making a positive impact on the lives of others. If you are seeking a fulfilling career in healthcare and possess the required qualifications, we encourage you to apply for this exciting opportunity with Novant Health.

1. Provide exceptional customer service to patients and visitors of Novant Health by greeting them warmly and assisting with any inquiries or concerns.
2. Answer incoming calls and direct them to the appropriate department or individual, ensuring efficient and effective communication within the organization.
3. Monitor and respond to emails, faxes, and other forms of communication in a timely manner.
4. Maintain accurate and up-to-date records of all incoming and outgoing communications.
5. Collaborate with other departments within the organization to ensure seamless communication and coordination of services.
6. Handle sensitive and confidential information with discretion and professionalism.
7. Utilize electronic databases and other technology to facilitate communication and data management.
8. Participate in training and development programs to enhance communication skills and knowledge of Novant Health's services and procedures.
9. Proactively identify areas for improvement in communication processes and make recommendations to management.
10. Adhere to all privacy and confidentiality regulations in accordance with HIPAA and Novant Health policies.
11. Maintain a positive and professional attitude at all times, promoting a welcoming and inclusive environment for patients, visitors, and colleagues.
12. Demonstrate a strong understanding of Novant Health's mission, vision, and values, and incorporate them into daily interactions with others.
13. Continuously seek opportunities to improve the patient experience and contribute to the overall success of Novant Health.
14. Adhere to all safety and infection control protocols to ensure a safe and healthy environment for patients, visitors, and colleagues.
15. Complete all administrative tasks accurately and efficiently, including data entry, scheduling, and record maintenance.
16. Perform other duties as assigned by management to support the efficient and effective operations of Novant Health.

According to JobzMall, the average salary range for a Communications Center Specialist in Monroe, NC, USA is $34,000 - $50,000 per year. This may vary depending on the specific job duties, experience, and qualifications of the individual. Some factors that could impact salary include the size and industry of the company, the location, and any additional skills or certifications the specialist may have.

Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals. Its network consists of more than 1,600 physicians and 29,000 employees at more than 640 locations, including 15 medical centers and hundreds of outpatient facilities and physician clinics.